Kathryn Shackelford
Fort Collins
Summary
Dynamic professional with extensive experience in delivering exceptional customer service and employee training, consistently recognizing customers as the cornerstone of business success. Proven ability to drive team performance through creativity and ambition, fostering a collaborative environment that enhances brand reputation and boosts repeat sales. Committed to continuous personal and professional growth, seeking opportunities that challenge skills and expand knowledge within a forward-thinking organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corporate Culinary Coordinator
Lucio Concepts
Fort Collins, CO
10.2021 - Current
- Responsible for internal operations of 7 stores with 4 different scratch-kitchen concepts: Blue Agave Grill, Palominos Mexican Restaurant, Coyotes Southwestern Grill, and Vatos Tacos and Tequila
- Monitoring inventories using Craftable
- Reviewing/constructing store schedules to achieve labor goals
- Responsible for guiding management teams towards profitable P&L statements
- Involved in interviewing, conducting performance based evaluations, terminations, and developing company leadership
- Conducting internal QA inspections to ensure Health Department and company standards are in compliance
- Opening new locations within the company, starting with the Certificate of Occupancy
- Created new menu items and facilitated the successful rollouts of new seasonal/promotional menus, including printing and proofing new menus, creating training materials, and being directly involved with training
- Successfully coordinating numerous caters of varying sizes, including full-service and banquet styles. Responsible for staffing, ordering, production guides, and working events.
- Responsible for covering management PTO/sick/termination gaps throughout company
- Promoted within company from kitchen manager to multi-unit operations.
General Manager (GM)
IHOP
Loveland, CO
12.2014 - 09.2020
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Maintained staffing levels
- Managed and trained new hires
- Prepared payroll
- Monitored and ensured staff adhered to all company policies and procedures
- Responsible for profit and loss control
- Responsible for upholding required health and safety standards
- Consistently achieved sales goals
- Tracked sales performance using P&L statement
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Trained and mentored all staff
- Provided daily reports in compliance with labor and sales requirements
- Tracked and monitored food cost and submitted an appropriate truck order for projected business
- Managed between 35 to 50 employees - conducted about $40,000 in sales weekly
- Promoted from wait staff to GM position
Shift Manager
Sonic Drive-In
Fort Collins, CO
07.2014 - 12.2015
- Interviewed, hired, trained, and supervised new team members
- Performed official money count every shift
- Coordinated schedules and assigned team member's shifts
- Conducted training sessions
- Demonstrated excellent people skills in both client and employee relationships
Education
Associate - Business
Front Range Community College
Fort Collins, CO05-2012
Skills
- Staff training and development
- Operations management
- Inventory management
- Health code compliance
- Labor management
- Profit and loss statements
- Strategic planning
- Leadership and team building
Certification
- Servsafe Manager Food Safety Certification September 2026
- ServSafe Food Protection Manager 2020 to 2025 Certification of the knowledge of safe food handling from a management perspective.
- ServSafe Testing Proctor Certification January 2019 to September 2020 Certifies the ability to proctor the ServSafe exam for other employees and the general public for the Food Safe Manager's Certificate
- Driver's License
- Food Handler Certification
- Food Safety Certification
- ServSafe
- First Aid Certification
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Corporate Culinary Coordinator
Lucio Concepts
10.2021 - Current
General Manager (GM)
IHOP
12.2014 - 09.2020
Shift Manager
Sonic Drive-In
07.2014 - 12.2015
Associate - Business
Front Range Community College