Kathryn Shumate
Warrensburg,MO
Summary
Dynamic professional with extensive experience at Marshalls, excelling in customer service management and team leadership. Proven track record in optimizing product displays and enhancing sales through effective communication and data analysis. Recognized for training and mentoring staff, fostering a collaborative environment that drives productivity and customer loyalty.
Overview
5
5
years of professional experience
Work History
Key Carrier/Merchandise Coordinator
Marshalls
Warrensburg, MO
05.2024 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Trained and supervised new employees to apply best practices in customer service and store operations
Key Carrier/Administrative Coordinator
Marshalls
Warrensburg, MO
05.2023 - 05.2024
- Assisted with onboarding of new employees by providing information packets and training materials.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Trained, mentored and motivated employees to maximize team productivity.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Merchandise Coordinator
Marshalls
Warrensburg, MO
08.2022 - 05.2023
- Developed and implemented strategies for optimizing product display, placement and availability in store.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Analyzed sales data and market trends to identify opportunities for merchandise expansion and optimization.
Merchandise Associate
Marshalls
Warrensburg, MO
07.2021 - 08.2022
- Received and processed incoming shipments of merchandise.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Assisted customers in locating merchandise on the sales floor.
Cashier
Dairy Queen
Warrensburg, MO
08.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
Bachelor of Science - Economics
University of Central Missouri
Warrensburg, MO05.2025
High School Diploma -
Warrensburg High School
Warrensburg05.2021
Skills
- Problem Solving
- Data Analysis
- Effective Communication
- Responsible
- Leadership
- Analytical Thinker
- Team Player
- Critical Analysis
- Customer Service Management
- Staff Oversight
- Customer Service
- Microsoft Excel and PowerPoint
Timeline
Key Carrier/Merchandise Coordinator
Marshalls
05.2024 - Current
Key Carrier/Administrative Coordinator
Marshalls
05.2023 - 05.2024
Merchandise Coordinator
Marshalls
08.2022 - 05.2023
Merchandise Associate
Marshalls
07.2021 - 08.2022
Cashier
Dairy Queen
08.2020 - 06.2021
Bachelor of Science - Economics
University of Central Missouri
High School Diploma -
Warrensburg High School
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