Kathryn Steigerwald
Houston,TX
Summary
Dedicated and experienced customer service professional with over 20 years of experience in the retail industry. Proven ability to build strong customer relationships, drive sales, and maintain high levels of customer satisfaction. Seeking to apply my extensive knowledge and passion for service in a dynamic team environment.
Overview
21
21
years of professional experience
Work History
Customer Service, Women’s Department
Dillard's
10.2003 - Current
- Delivered exceptional customer service by assisting shoppers with product selection, providing fashion advice, and ensuring a positive shopping experience
- Managed customer inquiries, returns, and exchanges, resolving issues promptly and professionally
- Worked collaboratively with the sales team to meet department goals and increase overall sales
- Trained and mentored new staff on customer service best practices and store operations
- Maintained knowledge of current fashion trends and product offerings to better serve customers
- Managed inventory, restocked merchandise, and ensured the department was visually appealing and organized
Education
Bachelor of Education -
Sam Houston State University
Skills
- Customer assistance
- Inventory analysis
- Coaching and mentoring
- Quality improvement
- Policy enforcement
- Brand awareness
- Upselling and cross selling
Timeline
Customer Service, Women’s Department
Dillard's
10.2003 - Current
Bachelor of Education -
Sam Houston State University