Kathryn Stevenson
Shipping And Fulfillment Manager
Monrovia,IN
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in RF Smart, NS WMS, NetSuite, Excel. Experienced in optimizing inventory levels, coordinating logistics of complicated fulfillment operations and training high-performance staff. Makes proactive decisions to positively impact team and business performance.
Overview
13
13
years of professional experience
Work History
Fulfillment Manager
US Water Systems
Indianapolis, IN
09.2018 - Current
- Monitored inventory levels and collaborated with vendors to meet needs.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Used advanced planning tools to balance service, inventory and resource utilization levels.
- Collaborated with manufacturing and supply chain management
- Created and enforced detailed organization processes to increase quality and service standards
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
Department Manager
McDonald's
Monrovia, IN
10.2008 - 09.2018
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Devised processes to boost long-term business success and increase profit levels.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Communicated with managers of other departments to maintain transparency
Education
High School Diploma -
Monrovia High School
Monrovia, INSkills
Distribution and warehousing
Shipping and receiving
Warehouse Logistics
Inventory monitoring
Staff Training
Shipment coordination
Order picking and processing
Forklift Operations
Staff supervision
Staff Management
Transportation activity management
Materials management
Timeline
Fulfillment Manager
US Water Systems
09.2018 - Current
Department Manager
McDonald's
10.2008 - 09.2018
High School Diploma -
Monrovia High School