Microsoft Office
Kathryn Tapley
Teller/Banker
Statesboro,GA
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Universal Banker
The Heritage Bank
Statesboro, GA
01.2021 - 07.2021
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Provided advice on different bank products and financial options.
- Developed tailored solutions to meet individual banking needs.
Teller
Renasant Bank
Statesboro, GA
02.2020 - 12.2020
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Handled various accounting transactions.
- Wrote and distributed customer correspondence.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Assistant Manager
Rack Rooms Shoe Store
Statesboro, United States
04.2018 - 06.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
High School Diploma -
Southeast Bulloch High School
Brooklet, GA 08.2012 - 05.2016
Skills
ATM balancing
Consumer banking
Money transfers
Developing customer relationships
Software
FIS Profile
Timeline
Universal Banker
The Heritage Bank
01.2021 - 07.2021
Teller
Renasant Bank
02.2020 - 12.2020
Assistant Manager
Rack Rooms Shoe Store
04.2018 - 06.2019
High School Diploma -
Southeast Bulloch High School
08.2012 - 05.2016