Summary
Skills
Work Availability
Work History
Quote
Timeline
Overview
Accomplishments
Education
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Kathryn Terpe

Kathryn Terpe

Stockton,CA

Summary

Motivated CSR who thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Professional Phone Etiquette
  • Reading Comprehension
  • Computer Skills as well as proficient in Microsoft Office ande G Suite
  • Proactive Self-Starter
  • Customer Service and Assistance
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

Medical Billing Associate

NorCal Medical Billing
Placerville, CA
01.2018 - 03.2018
  • Contacted insurance providers to verify insurance information and obtain billing authorization
  • Reviewed account information to confirm patient and insurance information is accurate and complete
  • Organized information for past-due accounts and transferred to collection agency
  • Handled billing, waivers and claims for private and commercial clients
  • Used various health record indexes and storage retrieval systems to manage medical billing.

Graveyard Lead Cashier

Pilot Flying J Travel Centers
Lodi, CA
03.2017 - 01.2018
  • Provided professional drivers with CAT Scales readings
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Signed customers up for rewards program
  • Learned roles of other departments to provide coverage and keep store operational
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions along with Lottery purchase transactions and pay-outs and with assisting in Western Union Money Wire Transfers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Increased sales by 10% while up-selling merchandise and informing customers of current promos

Seasonal Customer Service Associate

Bath & Body Works
Stockton, CA
11.2016 - 01.2017
  • Helped large volume of over 50 customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Guest Relations

SMG Stockton Arena (ASM Global)
Stockton, CA
03.2015 - 01.2017
  • Corrected guest issues promptly with knowledgeable and friendly service
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary
  • Welcomed large volume of guests r and improved overall customer service.
  • Managed and improved customer service functions for reception and lounge areas.
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.

Quote

Never let yesterday use up too much of today.
Will Rogers

Timeline

Medical Billing Associate

NorCal Medical Billing
01.2018 - 03.2018

Graveyard Lead Cashier

Pilot Flying J Travel Centers
03.2017 - 01.2018

Seasonal Customer Service Associate

Bath & Body Works
11.2016 - 01.2017

Guest Relations

SMG Stockton Arena (ASM Global)
03.2015 - 01.2017

High School Diploma -

El Dorado High School

Overview

3
3
years of professional experience

Accomplishments

  • Recognized as Employee of the month for outstanding performance, superb customer relations and a great team player who is willing to go over and above for the company and customers.

Education

High School Diploma -

El Dorado High School
Placerville, CA
05.2010

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Kathryn Terpe