Kathryn Treanor
Yuba City,CA
Summary
Accomplished retail manager at Ulta Beauty who is passionate about educating teams on identifying opportunities within inventory accuracy excellence. Within my professional experience, I’ve gained comfortability in holding myself as well as other members of my team to a high level of accountability and authenticity as well as strengthened my ability to collaborate with external agencies to meet organizational goals. Alongside my team, we’ve reached the lowest annual shrink percentage that our region had encountered last year, and I’m confident in my ability to deliver those same results with a new organization that will allow me to continue in my development as a leader.
Overview
10
10
years of professional experience
Work History
Experience Manager
Ulta Beauty
01.2024 - Current
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery
- Investigated and resolved customer inquiries and complaints quickly
- Reviewed camera footage and created theft reports in collaboration with local police agencies
- Trained on deescalation tactics with the team in order to minimize shrink-leading the team to improve annual shrink and exceeding our goal of 2.58%
- Created professional improvement plans in order to organize succession of management roles
- Created monthly business reviews to display KPI’s and identify areas of opportunity
- Conducted monthly touch bases with each department to elaborate on business acumen and strategize for the next period
Loss Prevention Specialist
Evans Furniture Galleries
10.2020 - 10.2021
- Lead company trainings to remain compliant with organizational needs
- Generated monthly reports related to shrink and presented data with strategies
- Conducted monthly walks with store management in preparation for annual physical inventory addressing areas of concern within each location
- Reviewed footage and created reports relating to theft
- Conducted both internal and external investigations in collaboration with store management
- Cash auditing
Marketing Assistant
Chico State University
08.2018 - 12.2019
- Maintained website accessibility
- Improved website traffic through item weight and search engine support
- Created flyers in Canva to promote events
- Assisted in event registration using eventbrite
- Created and distributed surveys regarding courses and events in survey monkey
- Assembled materials for courses and ensured accuracy of all documents
Administrative Assistant
Evans Furniture Galleries
02.2016 - 06.2018
- Managed phone and email correspondence and handled incoming and outgoing mail
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Processed financing applications while maintaining privacy with applicants personal information
- Took payments and balanced registers at the end of the day
- Ensured SKU and “damage” accuracy in order to minimize operational shrink
Education
Associate Of Science - Sociology
Yuba College
Marysville, CA04.2020
Skills
- Customer experience management
- Training and scheduling
- Asset Protection
- Customer Service
- Relationship Building
- Teamwork and Collaboration
- Business Development
Timeline
Experience Manager
Ulta Beauty
01.2024 - Current
Loss Prevention Specialist
Evans Furniture Galleries
10.2020 - 10.2021
Marketing Assistant
Chico State University
08.2018 - 12.2019
Administrative Assistant
Evans Furniture Galleries
02.2016 - 06.2018
Associate Of Science - Sociology
Yuba College