Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Turpin

Exton,PA

Summary

Dedicated administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while providing customer care, fulfilling staff members' requests, and maintaining a positive work environment. Proven leadership, critical thinking, and project management abilities sustained over a six-year career in customer service.

Overview

5
5
years of professional experience

Work History

Administrator

Texas Roadhouse
01.2023 - Current
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Used data entry skills to input invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Effectively managed paperwork for new hires and terminations.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Implemented a system for gathering state-required employee licenses and certifications.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Inspected equipment and machinery to keep facility compliant with health codes, sanitation requirements and license regulations.
  • Performed event coordination for larger parties and gatherings.
  • Distributed marketing materials at off-premises events while building and reinforcing customer relationships.

Certified Server Trainer

True Food Kitchen
04.2021 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided positive feedback and guidance to help servers develop industry skills and knowledge.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees.

Hostess Trainer

Chuy's
05.2019 - 12.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned and executed promotions and special events in close collaboration with management.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Sales Associate

Journeys
08.2018 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.

Education

Career Studies Certificate - Digital Marketing

Northern Virginia Community College
Sterling, VA
05.2023

Skills

  • Customer Service and Assistance
  • POS Systems and Ordering Platforms
  • Sales and Marketing Management
  • Cash, Credit, and Debit Card Processing
  • Administrative and Office Support
  • Payroll Processing
  • Invoicing Proficiency
  • Bookkeeping Operations
  • Data Operations
  • Legal and OSHA Compliance
  • Audit Support

Timeline

Administrator

Texas Roadhouse
01.2023 - Current

Certified Server Trainer

True Food Kitchen
04.2021 - 12.2022

Hostess Trainer

Chuy's
05.2019 - 12.2019

Sales Associate

Journeys
08.2018 - 12.2018

Career Studies Certificate - Digital Marketing

Northern Virginia Community College

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Kathryn Turpin