Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kathryn Waller

Elizabethtown,Ky

Summary

Highly motivated individual with 20 years experience in the Medical field. Skilled in Medical Records,DME, Medical Assistant,and Customer Service. Fully committed to creating a welcoming and satisfying environment for patients.

Work History

Customer Service Representative

TEKsystems
03.2023 - 12.2023
  • Reach out to individuals to obtain missing information from applications. Maintain detailed records of all interactions and data entries for audit and reporting purposes. Outbound calls to clients for updated information. Collaborate effectively with team members to meet program goals and deadlines. Handle sensitive patient information with the utmost confidentiality and in accordance with data protection regulations. Implement quality control measures to minimize errors and discrepancies in data entry.

Dental Receptionist

Bright Smiles Dental Care
02.2022 - 10.2022
  • Welcoming patients, answering phones, take messages, scheduling new and follow-up appointments. Enter all new patients in EMR system. Verifying patient insurance coverage and collecting copays. Give patient treatment estimate prior to follow up appointments. Sending referrals to other dental offices as needed. Sending prescriptions to patients’ pharmacy electronically. Run Kasper reports as needed.

Medical Assistant

Dr. Mohammed Siddiqui Rheumatologist
08.2020 - 09.2021
  • Welcoming patients, answering phones, scheduling new and follow up appointments, verifying patient insurance coverage and collecting copays. Obtaining referrals and any needed pre authorizations, triaging patients by taking patient history, blood pressure, temperature and weight and recording in EMR system. Running Kasper reports as needed. Schedule referrals for different physicians. Request medical records from previous physicians. Copy and mail request for medical records insuring HIPPA compliance.


Customer Service Representative

Gould’s Discount Medical
03.2018 - 06.2020
  • Worked as a liaison, providing product and service information and documentation requirements between patients and health care providers. Resolving any problems emerging robl ems that patients may face with accuracy and efficiency. Verification of insurance and collection of copays. Obtaining referrals and pre authorizations on equipment. Serving as an advocate for patients, when necessary, problem solving, scheduling delivery and pickup of equipment. Welcoming patients, answering phones. Entering all new patients in EMR system and updating previous patient information. On call service every other weekend.
  • 2408 Ring Rd Suite 600, Elizabethtown, KY 42701 (270)506-0033

Medical Records Coordinator

Spring View Health and Rehab Center
09.2017 - 02.2018
  • Maintain security of resident information while performing maintenance of in/outpatient record. Perform the release of information functions, including the review and processing of all requests for information. Maintain systems to obtain timely Medicare certifications and re certifications. Complete facility reports as required.


Education

Medical Assistant

The Medical Institute of Kentucky
Elizabethtown, KY
08.2020

GED - General Studies

Hardin County Board of Education
01.1981

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Scheduling
  • Documentation
  • Order fulfillment

Timeline

Customer Service Representative

TEKsystems
03.2023 - 12.2023

Dental Receptionist

Bright Smiles Dental Care
02.2022 - 10.2022

Medical Assistant

Dr. Mohammed Siddiqui Rheumatologist
08.2020 - 09.2021

Customer Service Representative

Gould’s Discount Medical
03.2018 - 06.2020

Medical Records Coordinator

Spring View Health and Rehab Center
09.2017 - 02.2018

GED - General Studies

Hardin County Board of Education

Medical Assistant

The Medical Institute of Kentucky

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Kathryn Waller