SHELLEY MILLER
Denver,CO
Summary
SEEKING A POSITION THAT UTILIZES MY EXTENSIVE CUSTOMER SERVICE AND DATA ENTRY SKILLS.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
Work History
Manager/Assistant Manager
Smoker Friendly
11.2018 - 04.2026
- Order merchandise, Inventory control, Hiring, training, evaluating, and scheduling a crew of 3. Interacting with customers, product representatives. Running a cash register. Reconciliation of daily cash flow. Bank deposits. Inventory and sales reports. Payroll, signing off on employee hours.
Accessioning Technician III
Forensic Laboratories
03.2015 - 03.2015
- Patient Payment posting (data entry), posting cash, card or check payments for patients. High speed, follow up, and Quality Control Data Entry for Criminal Justice and Pain accounts. Floor Champion: figure out production flow to prevent rollover. Training employees in department procedures. Help with personnel issues. Attend meetings as directed. Work on the department’s PQI changes. Assist Manager as assigned.
Data Entry - Accessioning Technician III
Express personnel Services
12.2012 - 03.2013
- Follow-up and Quality Control for Criminal accounts For Forensic Laboratories.
CUSTOMER SERVICE
Converys
07.2010 - 04.2010
- Addressing customer needs for the United postal Service by providing information obtained through one of four data/Internet based programs and documenting service reports when necessary.
TURN AROUND COORDINATOR
Express personnel
07.2007 - 07.2007
- Responsibilities Include: Meeting customer needs through facilitating and participating in: conference calls, Creating and maintaining spreadsheets in Excel, tracking and locating units in the repair process, and purchasing units to replace lost ones. Shipping and receiving duties if required.
QUALITY SHOPPER
Safeway
09.2004 - 07.2005
- Responsibilities Include: Go to Metro area stores between scheduled times. Test employees’ customer service skills, while keeping my identity anonymous. Complete necessary reports via the company website.
CUSTOMER SERVICE REPRESENTATIVE
Proclean Auto Wash
11.2002 - 12.2004
- Responsibilities Include: Monitor customer complaint line. Contact customers to collect information and respond to issues. Compile and enter customer information into Excel spreadsheet for refunds and e-mail the list weekly to the main office.
CUSTOMER SERVICE REPRESENTATIVE
Rescue Rooters
12.1999 - 06.2000
- Responsibilities Include: Answer multi-phone lines, schedule repairs, answer basic questions or direct customer calls to appropriate personnel.
RECEPTIONIST/CLERICAL SUPPORT
Thompson Pipe and Steel Company
Denver, Co
04.1994 - 01.1997
- Responsibilities include: Answer busy multi-line phones, routing calls to appropriate personnel. Clerical support for office and plant managers, (i.e. data entry, mail distribution, typing, filing, and supply ordering). Support for Human Resources and Payroll (including reporting and maintaining attendance records on plant personnel, notify Human resources of excessive absenteeism, meet and greet applicants, record EEO forms log.
RECEPTIONIST/CLERICAL SUPPORT
Presbyterian St. Luke’s Medical Center
Denver, CO
10.1990 - 04.1994
- Answering busy multi-line phones, routing calls to appropriate medical personnel. Pick-up and distribute mail. Maintain database for mailing to clients and physicians. Coordinate equipment, space, refreshments, and attendants for meetings.
Education
Associates of Art Degree -
Community College of Aurora
Aurora, CoSkills
- Customer service
- Team leadership
- Staff training and development
- Decision-making
Timeline
Manager/Assistant Manager
Smoker Friendly
11.2018 - 04.2026
Accessioning Technician III
Forensic Laboratories
03.2015 - 03.2015
Data Entry - Accessioning Technician III
Express personnel Services
12.2012 - 03.2013
CUSTOMER SERVICE
Converys
07.2010 - 04.2010
TURN AROUND COORDINATOR
Express personnel
07.2007 - 07.2007
QUALITY SHOPPER
Safeway
09.2004 - 07.2005
CUSTOMER SERVICE REPRESENTATIVE
Proclean Auto Wash
11.2002 - 12.2004
CUSTOMER SERVICE REPRESENTATIVE
Rescue Rooters
12.1999 - 06.2000
RECEPTIONIST/CLERICAL SUPPORT
Thompson Pipe and Steel Company
04.1994 - 01.1997
RECEPTIONIST/CLERICAL SUPPORT
Presbyterian St. Luke’s Medical Center
10.1990 - 04.1994
Associates of Art Degree -
Community College of Aurora