Kathryn Williams
LAWTON
Summary
Driven professional with experience at Serco NA, excelling in data entry and document review. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for increasing operational efficiency by cross-training and managing high volumes of calls while maintaining confidentiality and organization.
Overview
12
12
years of professional experience
Work History
General Clerk 3
Serco NA
Lawton, OK
11.2014 - Current
- Assisted in processing and maintaining accurate documentation for various projects.
- Coordinated daily administrative tasks to support operational efficiency across teams.
- Managed data entry and verification tasks, ensuring consistency and accuracy in records.
- Collaborated with team members to streamline workflows and enhance productivity.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
Education
Associate of Science - Health Information Technology
Gateway Technical College
Kenosha, WISkills
- Microsoft office
- Telephone etiquette
- Customer satisfaction
- Confidentiality
- Attention to detail
- Customer communication
- Data entry
- Document review
Timeline
General Clerk 3
Serco NA
11.2014 - Current
Associate of Science - Health Information Technology
Gateway Technical College