Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kathryn Zawora

Burbank,IL

Summary

Energetic and motivated individual with 2 years of retail experience with solid understanding of customer service skills. Possess excellent communication and interpersonal skills while connecting with guests and coworkers.

Overview

3
3
years of professional experience

Work History

Guest Experience Lead

Lululemon
10.2024 - Current

Effectively drove sales through reviewing business data and metrics by setting plans into place to contribute to sales such as adding on products and converting customers into shoppers, established great guest experience and fulfilled business needs through meeting unique needs of guests through providing personalized product education, assessing level of guest connection on the floor, and overseeing floor coverage, participated in the store's hiring process including interviewing and training, played an active role in resolving guest complaints leading to increased satisfaction scores, address team performance and support ongoing development by providing direct feedback and coaching, open and close the store

Manager

Tropical Sno
05.2022 - Current

Greet and serve guests, build relationships and communicate with guests to aid in decision making, interview, onboard, and train staff, manage and develop inventory of product stock, handle cash and complete register transactions, construct employee schedules, provide feedback and partake in coaching conversations with staff in the moment, led sale growth through creative promotions, encouraging teamwork, and interpersonal skills, accomplished multiple tasks withing established timeframes

Educator

Lululemon
06.2023 - 10.2024

Educate, greet, and interact with guests to provide great guest experience and from relationships, hosts and assist in assigned sections, train and collaborate with coworkers to enhance learning experience, handled cash and completed register transactions, merchandise and organize product, process and pull orders for guests, provide feedback and alterations for guests

Waitress

Highlander's Grill
05.2022 - 07.2023

Handled high-pressure situations with composure while maintaining guest experience, showcased multitasking abilities, took orders and managed tables while ensuring quality service, maintained clean and friendly environment

Education

Bachelor of Science - Nursing

Saint Xavier University
Chicago, IL
05-2027

GED -

Reavis High School
Burbank, IL
05-2023

Skills

  • Communication
  • Flexibility
  • Conflict resolution
  • Leadership
  • Teamwork
  • Organization

Languages

Polish
Native or Bilingual

Timeline

Guest Experience Lead

Lululemon
10.2024 - Current

Educator

Lululemon
06.2023 - 10.2024

Manager

Tropical Sno
05.2022 - Current

Waitress

Highlander's Grill
05.2022 - 07.2023

Bachelor of Science - Nursing

Saint Xavier University

GED -

Reavis High School
Kathryn Zawora