Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Ziegler

Fitchburg,WI

Summary

A proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. I'm committed to leveraging these qualities to drive team success and contribute to organizational and operational growth.

Overview

7
7
years of professional experience

Work History

Lead Teller

Park Bank
06.2022 - Current
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored tellers, fostering professional growth and improved performance within the team.
  • Developed rapport with clientele by delivering personalized service that addressed specific financial needs.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Monitored and reviewed transactions for fraudulent activity, following federal guidelines for recording and stopping fraudulent transactions.

Full-Time Flex Associate

Kohl's Department Store
12.2018 - 08.2020
  • Maintained knowledge of current sales and promotions, policies regarding payments, and exchanges, etc.
  • Completed all cleaning, stocking, and organizing tasks in assigned sales areas.
  • Greeted customers and offered assistance, as well as responding to customer questions in an efficient manner.
  • Provided excellent customer service to multiple customers at once in a quick and professional manner.
  • Answered calls and handled their inquiries professionally, and transferred them to appropriate departments based on their needs
  • Utilized an in-house computer system to correct pricing issues, manage inventory, find lost products, create new sales tags, etc.
  • Helped customers with package returns and issues, through a pilot program with Amazon.
  • Assisted in the training of new associates, guiding them patiently and thoroughly through learning the tasks of the job.

Restaurant Crew Member

Fazolis
02.2018 - 11.2018
  • Greeted guests and assisted them with placing orders.
  • Accepted and processed payment from customers, and made change as necessary.
  • Assisted customers through the drive through, making their experience convenient, with fast, polite service.
  • Investigated and resolved complaints regarding food quality or service.
  • Cleaned and organized eating, service, and kitchen areas.
  • Trained new employees in multiple roles within the restaurant.
  • Balanced cash drawers, securing money for daily deposits.
  • Prepared food for customers, in a timely and safe manner.

Bank Teller

First Citizens State Bank
05.2017 - 04.2018
  • Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds.
  • Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
  • Entered customers’ transactions into computers to record said transactions and issue computer generated receipts.
  • Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.
  • Processed transactions such as overnight deposits, mortgage payments, loan payments, and utility payments.
  • Identified transaction mistakes when debits and credits did not balance.
  • Monitored and reviewed transactions for fraudulent activity, following federal guidelines for recording and stopping fraudulent transactions.

Education

Bachelor of Arts - History

Southern New Hampshire University
Online
09.2027

High School Diploma -

Verona Area High School
05.2013

Skills

  • Work Planning and Prioritization
  • Customer Service
  • MS Office
  • Problem-Solving
  • Transactions Processing
  • Cash counting
  • Attention to Detail
  • Operational Efficiency
  • Teller Support
  • 10-Key Data Entry
  • Regulatory Compliance
  • POS Inventory System Operation

Timeline

Lead Teller

Park Bank
06.2022 - Current

Full-Time Flex Associate

Kohl's Department Store
12.2018 - 08.2020

Restaurant Crew Member

Fazolis
02.2018 - 11.2018

Bank Teller

First Citizens State Bank
05.2017 - 04.2018

High School Diploma -

Verona Area High School

Bachelor of Arts - History

Southern New Hampshire University

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Kathryn Ziegler