- Crafting and DIY Projects
- Growing herbs, vegetables, or fruits in home gardens
- Animal Care
- Reading
- Hiking
- I have a passion for photography and editing photos
- I enjoy cooking for friends and family gatherings
- Drawing and Painting
- Camping
- Interior Design
- Wine Tasting
- Train Travel
- Photography
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Bread Making
- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Graphic Design
- Cooking
Kathryne Holmes
Elizabeth City,NC
Summary
Adaptable customer service professional with experience in front desk operations and retail sales. Skilled in resolving guest concerns, processing transactions accurately, and supporting team goals through clear communication and collaboration. Known for maintaining professionalism, improving service quality, and keeping daily operations organized.
Overview
10
10
years of professional experience
Work History
Sales Associate
Tractor Supply
11.2024 - Current
- Provided guidance on product selection, aligning floor readiness and service solutions across farm, ranch, and home categories.
- Verified point-of-sale transactions with accuracy while handling returns, exchanges, and completing register balancing.
- Restocked merchandise to replenish shelves while sustaining organized backroom inventory to support efficient store operations.
- followed planograms for aisles, signage, and seasonal displays to support sales floor presentation.
Guest Service Receptionist
Hampton Inn By Hilton
03.2022 - 02.2024
- Greeted guests, managed check-in and check-out, and resolved front desk inquiries with professionalism.
- Processed reservations, modifications, and cancellations using property management systems accurately.
- Answered multi-line phones, routed calls, and provided hotel information to guests and callers.
- Coordinated guest requests with housekeeping and maintenance to support timely room readiness.
- Monitored lobby activity, maintained security awareness, and escalated issues appropriately.
- Trained new front desk associates on guest service procedures and hotel standards.
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Exceeded individual sales goals consistently by actively promoting hotel amenities during interactions with guests.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
- Contributed to team success by cross-training in various departments, improving overall efficiency of hotel operations.
- Implemented proactive communication strategies to keep guests informed about upcoming events or promotions during their stay.
- Provided reliable support to event planning teams for onsite conferences or meetings, ensuring seamless execution of group bookings.
- Established trust among international visitors through effective use of language skills when communicating pertinent information about their stay in the US-based hotel.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
- Managed reservations effectively, optimizing room allocation to maximize occupancy rates.
- Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Sales Associate
Super Target
12.2016 - 07.2018
- Resolved customer inquiries and complaints with accurate product, pricing, and policy information.
- Processed sales transactions, returns, and exchanges while maintaining register accuracy.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.
- Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships.
Education
High School Diploma -
Glenwood High
Chatham, IL01-1998
Skills
- Cash register operation
- Point of sale operation
- Transaction verification
- Cash handling
- Customer service
- Exceptional customer service
- Customer interaction
- Relationship building
- Sales training
- Product promotion
- Upselling
- Inventory control
- Stocking and receiving
- Store operations
- Retail store operations
- Time management
- Task prioritization
- Analytical thinking
- Problem-solving
- Teamwork and collaboration
- Communication skills
- Listening skills
- Verbal communication
- Professional demeanor
- Personable demeanor
- Goal-oriented
- Self-checkout assistance
- Sanitation practices
- Display setup
- Merchandise display
- B2B sales
- Verbal communication
- Customer interaction
- Task prioritization
- Excellent communication skills
- B2B sales
Interests
Timeline
Sales Associate
Tractor Supply
11.2024 - Current
Guest Service Receptionist
Hampton Inn By Hilton
03.2022 - 02.2024
Sales Associate
Super Target
12.2016 - 07.2018
High School Diploma -
Glenwood High