Kathryn Wheeler
PHOENIX,AZ
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
12
12
years of professional experience
Work History
Caregiver
Alma Ross
01.2022 - Current
- Medication management
- Blood pressure tracking, bathing
- Appointment tracking and management
- Handled all finances
- Assisted with activities of daily living, promoting independence and quality of life.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation
Customer Service Advocate
Meritain/ CVS Health
02.2021 - 10.2023
- Specialized in AZ and Alaska member and provider calls
- Researched benefits for medical, vision, and full dental breakdowns
- Assisted in administrating COBRA benefits
- Quoted out-of-pocket maximums, deductibles, and accumulators for resolutions
OneRX Customer Service Advocate
Cigna
11.2015 - 02.2021
- First call resolution for ordering medication researching problems with delivery
- Cross trained for specialty medications
- Responsible for calling providers to correct orders and get verbal prescriptions when appropriate
- Work at home agent in 2020
Provider Services Representative
United Healthcare
10.2012 - 08.2015
- Call resolution for researching claim issues and notifying management of trends
- Averaging 1200 calls per month
- Cross-trained in Community and Ste for eight states including: PA, DE, OH, AZ, WI, KS, NE, WA
- Met and exceeded all call metrics monthly
- Assisted new hires with questions and system problems
- Work at home agent since June 2014
Education
Medical Billing and Coding Certificate -
DeVry College
10.2025
AA Degree - general studies
Paradise Valley Community College
05.1996
Skills
- Medical Terminology
- Anatomy and Physiology
- Pathopharmacology
- Records Management
- ICD 10 PCS
- ICD 10 CM
- HIPAA
- 3M
- Microsoft Office
Accomplishments
10/23- current Dean's List DeVry College
Affiliations
- AHIMA
Timeline
Caregiver
Alma Ross
01.2022 - Current
Customer Service Advocate
Meritain/ CVS Health
02.2021 - 10.2023
OneRX Customer Service Advocate
Cigna
11.2015 - 02.2021
Provider Services Representative
United Healthcare
10.2012 - 08.2015
AA Degree - general studies
Paradise Valley Community College
Medical Billing and Coding Certificate -
DeVry College
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