Self Employed Business Owner transitioning into a career change after the completion of the past 15 years of operating my own business specializing in customer/client service. Seeking a full-time position as Universal Banker in your Ruston area.
Overview
39
39
years of professional experience
Work History
Shop Owner
Trace Embroidery
07.2017 - Current
Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Increased store revenue through effective product merchandising and targeted marketing campaigns.
Developed loyal customer base by consistently delivering high-quality products and personalized service.
Co-Owner
M&K Food Services Aka KaCeeDillas A Food Truck
09.2020 - Current
Managed day to day operations of Food Truck
Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Developed a strong company culture, fostering teamwork and collaboration among staff members.
Owner
Lagniappe Embroidery And Gift Shop
07.2014 - 06.2017
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Owner
Kacee's Sugar And Spice
03.2005 - 06.2017
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Human Resources Director
La United Methodist Children's Home
01.1999 - 04.2005
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Reduced turnover rates through effective talent acquisition and retention strategies.
Streamlined HR processes for increased efficiency and improved service delivery.
Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
Human Resources Director
North La Medical Center
07.1989 - 12.1999
Same as description of Human Resources Director
Director of Human Resources
Lincoln General Hospital
11.1984 - 09.1999
Same descriptions as Human Resources Director
Education
Associate of Arts - Business Administration
La Tech University
Ruston, LA
05.1980
Ruston High School
Ruston, LA
05.1974
Skills
Dedicated
Customer Oriented
Time Management
Detailed Oriented
Communications skills
Organizational Skills
Timeline
Co-Owner
M&K Food Services Aka KaCeeDillas A Food Truck
09.2020 - Current
Shop Owner
Trace Embroidery
07.2017 - Current
Owner
Lagniappe Embroidery And Gift Shop
07.2014 - 06.2017
Owner
Kacee's Sugar And Spice
03.2005 - 06.2017
Human Resources Director
La United Methodist Children's Home
01.1999 - 04.2005
Human Resources Director
North La Medical Center
07.1989 - 12.1999
Director of Human Resources
Lincoln General Hospital
11.1984 - 09.1999
Associate of Arts - Business Administration
La Tech University
Ruston High School
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