STARRGAVEN SILK
Juneau
Summary
Detail-oriented with experience in medical coding and billing, patient charting, insurance verification, and appointment scheduling within fast-paced medical environments. Strong communication skills, along with a proven ability to adapt quickly to new challenges. Committed to contributing to team success while continuously enhancing professional expertise. Has a positive attitude and ensuring high quality service and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Shop Owner
Southeast Customs
Juneau, AK
08.2013 - Current
- Oversaw daily operations, ensuring efficient workflow and timely project completion.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Assessed income and expenses and adapted plans to improve profit levels.
Receptionist
Tongass Regional Eye Clinic
Juneau, AK
05.2007 - 10.2015
- Answered and managed incoming and outgoing calls while recording accurate messages, scheduled appointments and followed up with reminder calls .
- Greeted and checked patients in and out of appointments.
- Maintained a clean reception area, including lounge and associated areas.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Placed new supply, managed inventory and restocked supplies as needed.
- Verified coverage with the patients insurance companies.
- Coordinated and authorized travel with insurance.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Supported patient access to care by efficiently resolving insurance-related issues and inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Resolved patient problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Teller
Denali Alaskan Federal Credit Union
Juneau, AK
06.2007 - 08.2007
- Greet members as they arrive.
- Open and close accounts and services for members.
- Deposit cash, checks and help manage members accounts.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean area, including lounge and associated areas.
Daycare Provider
Self
09.2004 - 11.2005
- Watched and cared in home for an infant and toddler.
- Prepared meals and snacks.
- Planned outings to the park and take walks.
- Clean and bathed children.
Barista
Golden Donuts
Anchorage, AK
05.2002 - 06.2002
- Took drink orders and made coffee for customers.
- Cleaned and kept areas neat.
- Packed and arranged donuts for customers orders.
- Handled cash register and gave change to customers.
Hostess
Tony Roma's
Anchorage, AK
10.2001 - 03.2002
- Greet and seat customers according to server assigned areas.
- Answered and managed incoming calls while recording accurate take out orders.
- Prepare take out orders.
- Maintained a clean hostess area, including entry ways and server stations.
Education
GED - Business Technology
Alaska Job Corps
Palmer, AK03-2007
Skills
- Customer-focused service
- Dedicated work ethic
- Adaptable to change
- Attention to detail
- Skilled planner
- Effectively manages stress
- Scheduling appointments
- Effective phone communication
- Effective time management
- Data organization and archiving
- Knowledge of HIPAA guidelines
- Travel coordination
- Multi-line phone management
- Experienced in using MS Outlook, Word, and Excel
- Proficient clerical skills
Timeline
Shop Owner
Southeast Customs
08.2013 - Current
Teller
Denali Alaskan Federal Credit Union
06.2007 - 08.2007
Receptionist
Tongass Regional Eye Clinic
05.2007 - 10.2015
Daycare Provider
Self
09.2004 - 11.2005
Barista
Golden Donuts
05.2002 - 06.2002
Hostess
Tony Roma's
10.2001 - 03.2002
GED - Business Technology
Alaska Job Corps