Kathrynne Rogers
Denton,TX
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Dispatcher
A#1 Air, Inc.
11.2017 - Current
- Trained, mentored and guided junior employees in proper procedures and daily work performance
- Documented all changes in computer tracking system
- Answered more than 100 calls each day
- Kept track of all personnel in the field and all completed deliveries or delays
- Watched dispatch board and prioritized calls
- Monitored traffic and weather conditions and alerted drivers of potential issues
- Evaluated and adjusted routes to achieve daily objectives
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Established long-term customer relationships through prompt and courteous service
- Data Entry
- Sending out marketing numbers
- Handle customer inquiries and complaints with efficiency and agility
- Schedule return calls for repair or finish work
- Referred unresolved customer grievances to designated departments for further investigation
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Established and maintained a positive work environment
- Developed and maintained positive working relationships with others to reach business goals
- Supervised, trained and developed team members in accordance with company policies and procedures
- Consistently provided professional, friendly and engaging service.
Personal Shopper
Wal*Mart Supercenter
04.2017 - 11.2017
- Packed orders in an efficient manner to maximize productivity
- Picked items for customer orders with a focus on quality
- Tracked substitutions and informed customers of changes
- Completed opening and closing procedures each day
- Adhered to company policies and specific customer instructions
- Welcomed customers into the store and helped them locate items
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Answered customer telephone calls promptly and in an appropriate manner.
Lead Dispatcher
Inman's Auto Rescue
01.2012 - 04.2017
- Adhered to company policies and specific customer instructions
- Completed opening and closing procedures each day
- Evaluated and adjusted routes to achieve daily objectives
- Answered more than 200 calls each day
- Trained, mentored and guided junior employees in proper procedures and daily work performance
- Monitored traffic and weather conditions and alerted drivers of potential issues
- Watched dispatch board and prioritized calls
- Data Entry
- Keeping customers informed on delays
- Sending out ETA numbers at the end of day
- Give an update on what technicians are available to the next shift
- Supervised, trained and developed team members in accordance with company policies and procedures
- Consistently provided professional, friendly and engaging service.
Crew Member
McDonalds
10.2010 - 01.2012
- Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms
- Utilized all machinery and equipment while observing various safety precautions and practices
- Adhered to company safety standards, including food quality and sanitation procedures
- Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized
- Quickly set up and cleared tables and stocked all service stations
- Developed knowledge about products and sales items to answer shoppers' questions
- Maintained complete knowledge of restaurant menu, including daily specials
- Delivered quality service by providing a warm and welcoming environment
- Resolved guest complaints quickly and efficiently
- Offered product samples, answered questions and helped customers find items
- Offered enthusiastic and personable service to all customers
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Established and maintained a positive work environment
- Developed and maintained positive working relationships with others to reach business goals
- Assisted customers with carry-out service
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests
- Effectively listened to, understood and clarified guest concerns and issues
- Routinely carried large loads of dishes to kitchen for washing
- Received frequent customer compliments for going above and beyond normal duties
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Assisted with guest inquiries, take-out orders and restaurant cleanliness
- Folded napkins throughout the day to maintain an adequate supply
- Skillfully promoted items on beverage lists and restaurant specials
- Supervised, trained and developed team members in accordance with company policies and procedures
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately
- Upheld standards of cleanliness, food handling and safety
- Consistently provided professional, friendly and engaging service
- Carried out supervisory responsibilities in accordance with company policies and applicable laws
- Maintained clean dining room, lobby and service areas at all times
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner
- Maintained appropriate professional relationship with union officials
- Explained menu options in detail so that customers could make educated decisions on food items
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Stocked and maintained cleanliness of stations
- Adhered to safe work practices
- Set up advertising signs and displays on shelves, counters and tables
- Operated and sanitized all equipment in a safe and proper manner.
Crew Member
McDonalds
01.2010 - 04.2010
- Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms
- Utilized all machinery and equipment while observing various safety precautions and practices
- Adhered to company safety standards, including food quality and sanitation procedures
- Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized
- Quickly set up and cleared tables and stocked all service stations
- Developed knowledge about products and sales items to answer shoppers' questions
- Maintained complete knowledge of restaurant menu, including daily specials
- Delivered quality service by providing a warm and welcoming environment
- Resolved guest complaints quickly and efficiently
- Offered product samples, answered questions and helped customers find items
- Offered enthusiastic and personable service to all customers
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Established and maintained a positive work environment
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Developed and maintained positive working relationships with others to reach business goals
- Assisted customers with carry-out service
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests
- Effectively listened to, understood and clarified guest concerns and issues
- Routinely carried large loads of dishes to kitchen for washing
- Received frequent customer compliments for going above and beyond normal duties
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Assisted with guest inquiries, take-out orders and restaurant cleanliness
- Folded napkins throughout the day to maintain an adequate supply
- Skillfully promoted items on beverage lists and restaurant specials
- Supervised, trained and developed team members in accordance with company policies and procedures
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately
- Upheld standards of cleanliness, food handling and safety
- Consistently provided professional, friendly and engaging service
- Carried out supervisory responsibilities in accordance with company policies and applicable laws
- Maintained clean dining room, lobby and service areas at all times
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner
- Maintained appropriate professional relationship with union officials
- Explained menu options in detail so that customers could make educated decisions on food items
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Stocked and maintained cleanliness of stations
- Adhered to safe work practices
- Set up advertising signs and displays on shelves, counters and tables
- Operated and sanitized all equipment in a safe and proper manner.
Education
Diploma -
Mountain View High School
05.2010
Skills
- 70 WPR
- Route Planning and Adjustment
- Delegating Work
- Written & Oral Communication
- Quick Decision Maker
- Customer-oriented
- Active listening skills
- Computer literate
- Skilled problem solver
- Motivated team player
- Skilled in call center operations
- Strong problem solving aptitude
- Persuasive speaker
- Adheres to customer service procedures
- Committed to maintaining data integrity
- Extensive history with predictive dialers
- Customer interface expertise
- Exceptional workflow management
- Multi-line phone operation proficiency
- Dispatch Coordination
- Prioritizing calls
- Dispatching procedures
- Stress Tolerance
- Dispatch software
- Data Entry
- Dispatching field personnel
- Multitasking Abilities
References
- Elaina Moore, Auto Rescue, Co-Worker, 972-741-7936
- Toilanda Berkley, A#1 Air, Former Manager, 931-472-5191
- Reed Phillips, Wal-Mart Supercenter, Co-Worker, 940-231-8397
- Yazmin Diaz, Friend, 469-955-5096
- Mercedes Taft, A#1 Air, Co-Worker, 714-951-4498
- Jessica Rojas, Wal
- Mart Supercenter, Co-Worker/Friend, 972-464-7450
Timeline
Dispatcher
A#1 Air, Inc.
11.2017 - Current
Personal Shopper
Wal*Mart Supercenter
04.2017 - 11.2017
Lead Dispatcher
Inman's Auto Rescue
01.2012 - 04.2017
Crew Member
McDonalds
10.2010 - 01.2012
Crew Member
McDonalds
01.2010 - 04.2010
Diploma -
Mountain View High School
Similar Profiles
Zane SpicerZane Spicer
HVAC Technician at A#1 AirHVAC Technician at A#1 Air
Margarito PadillaMargarito Padilla
Field Supervisor at A #1 Air Inc.Field Supervisor at A #1 Air Inc.
Craig LiikalaCraig Liikala
Inside Sales Asst Manager at A#1 AirInside Sales Asst Manager at A#1 Air