Kathrynne Ziegenhorn
Colorado Springs,CO
Summary
Dependable professional with a diverse background in customer support and service management. Recognized for exceptional attention to detail and the ability to resolve complex issues efficiently. Ready to contribute to a team committed to delivering outstanding customer experiences.
Overview
32
32
years of professional experience
Work History
Owner/Operator
Self-employeed
Colorado Springs, Colorado
02.2012 - Current
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services.
- Performed house cleaning services to maintain cleanliness and organization in client homes.
Customer Service Representative
Conduent Business Services
Colorado Springs, Colorado
08.2024 - 01.2026
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Followed up on unresolved issues to ensure customer satisfaction.
- Engaged customers to identify needs, provide solutions, and address product inquiries.
- Assisted customers with inquiries and resolved issues efficiently.
- Handled high volumes of calls while maintaining professionalism and courtesy.
- Documented customer interactions accurately in the CRM system.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
Customer Support Specialist
Eteam Solutions
Colorado Springs, Colorado
01.2021 - 08.2022
- Educated customers on product usage and troubleshooting to enhance user experience.
- Ensured customer satisfaction by resolving issues through effective communication.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Promoted to Specialist in the Fraud Department, with the ability to investigate, approve, and distribute funds to clients.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Assisted in maintaining accurate customer records using CRM software.
- Resolved user inquiries regarding software and hardware operations to minimize downtime.
Various Positions
Various Restaurants
Colorado Springs, Colorado
01.1994 - 01.2018
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Earned recognition from management for delivering exceptional customer service.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operational flow.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Supported management roles by facilitating communication and operational tasks.
Skills
- Problem solving
- Team leadership
- Attention to detail
- Recruiting and hiring
- Problem-solving capacity
- Dependable
- Trustworthy
- Adaptability and flexibility
Timeline
Customer Service Representative
Conduent Business Services
08.2024 - 01.2026
Customer Support Specialist
Eteam Solutions
01.2021 - 08.2022
Owner/Operator
Self-employeed
02.2012 - Current
Various Positions
Various Restaurants
01.1994 - 01.2018