Kathy Abarca
Chicago,IL
Summary
Dynamic manager with a proven track record at Wendy's Restaurant, excelling in team leadership and customer service. Enhanced operational efficiency through strategic decision-making and performance management, achieving significant cost reductions. Skilled in training staff and optimizing workflows, fostering a motivated team dedicated to excellence in service delivery.
Overview
3
3
years of professional experience
Work History
Manager
Wendys Restaurant
Chicago, IL
01.2024 - 04.2026
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff on food safety protocols and customer service excellence.
- Analyzed sales reports to identify trends and implement strategies for improvement.
- Optimized workflow processes to enhance efficiency in food preparation and service delivery.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
Crew Member
Mcdonald’s Restaurant
Chicago, IL
02.2023 - 11.2023
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Operated cash register and handled transactions accurately, promoting efficient service.
- Prepared food items according to standardized recipes, maintaining quality and safety standards.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Wilbur Wright College
4300 N Narragansett AveSkills
Customer service
Team leadership
Time management
Decision-making
Performance management
Timeline
Manager
Wendys Restaurant
01.2024 - 04.2026
Crew Member
Mcdonald’s Restaurant
02.2023 - 11.2023
High School Diploma -
Wilbur Wright College