Kathy An
Los Angeles,CA
Summary
Dynamic On-Site Property Manager at Triumph Residential Services Inc. with expertise in regulatory compliance and tenant relations. Proven track record in maximizing occupancy rates and enhancing customer satisfaction through effective leasing strategies and strong communication skills. Adept at financial reporting and maintenance supervision, ensuring operational excellence and tenant happiness.
Overview
24
24
years of professional experience
1
1
Certification
Work History
On-Site Property Manager
Triumph Residential Services Inc.
Los Angeles, CA
06.2016 - 05.2025
- Managing day-to-day operations of the apartment complex.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensuring compliance with LIHTC regulations (income certifications, tenant eligibility, recertifications).
- Supervising maintenance staff.
- Handling leasing and rent collection.
- Maintaining tenant records for audits.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Compiled and conveyed operational and financial data to regional manager.
- Conducted regular inspections of the building and grounds to identify maintenance needs.
- Provided customer service support by addressing tenant concerns or questions promptly, while upholding company policy.
Property Management Assistant
SK Property Mananagement
La Habra, CA
03.2014 - 05.2016
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Life Insurance Agent
New York Life Insurance Co.
Los Angeles, CA
01.2012 - 11.2014
- Analyzed client portfolios to determine best investment opportunities.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Communicated with clients to understand needs and identify best policies for each case.
- Customized insurance policies to meet the specific needs and financial goals of clients.
Real Estate Agent
Era New Star Realty & Invest
Garden Grove, CA
05.2001 - 06.2010
- Provided guidance to clients throughout the entire buying or selling process.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Managed real estate transactions from initiation to closing.
Education
Associate of Arts - Social Sciences
University of California, Irvine
Irvine, CA06-2000
Skills
- Property management
- Regulatory compliance
- Tenant relations
- Leasing processes
- Financial reporting
- Maintenance supervision
Interests
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Certification
1) State of California Tax Credit Allocation Committee,
Completion of Basic Compliance Monitoring Workshop Feb 2017
2) Fair Housing Foundation, Management Training for Housing Providers Dec 2017
3) CA Real Estate License holder since 2001, ID# 01305562
Timeline
On-Site Property Manager
Triumph Residential Services Inc.
06.2016 - 05.2025
Property Management Assistant
SK Property Mananagement
03.2014 - 05.2016
Life Insurance Agent
New York Life Insurance Co.
01.2012 - 11.2014
Real Estate Agent
Era New Star Realty & Invest
05.2001 - 06.2010
Associate of Arts - Social Sciences
University of California, Irvine
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