Kathy England
Bloomington,IL
Summary
Results-driven retail professional with expertise in store operations and customer service enhancement. Skilled in problem-solving, inventory management, and loss prevention. Experienced in leading teams and developing strategies that drive sales and customer loyalty. Proficient in process optimization and operational efficiency, with a strong background in strategic planning and financial management.
Overview
10
10
years of professional experience
Work History
Department Manager
Von Maur
Normal, Illinois
10.2023 - Current
- Managed daily operations and staff scheduling for retail department to ensure optimal service delivery.
- Oversaw inventory management and stock replenishment processes.
- Trained and mentored team members on customer service standards.
- Coordinated promotional events and sales initiatives to increase customer foot traffic and engagement.
- Implemented visual merchandising strategies to improve product visibility and appeal.
Store Manager
Versona
Branson, Missouri
06.2021 - Current
- Resolved conflicts and addressed issues for team members and customers to maintain a collaborative work environment.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Developed weekly work schedules to align staffing levels with operational needs while managing labor costs.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Monitored customer service levels and initiated changes to enhance customer satisfaction.
- Addressed challenges to ensure smooth operations and enhance employee and customer experiences. and resolved conflicts for team members and customers.
Assistant Manager
Coach
Branson, Missouri
05.2021 - 06.2022
- Delivered efficient, courteous customer service to enhance overall satisfaction.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Collaborated with coworkers to efficiently complete team assignments.
- Engaged in ongoing training to improve job skills and contribute to team performance.
- Participated in ongoing training to enhance own job skills and knowledge.
- Collaborated with coworkers to achieve task completion and support team goals.
Store Manager
Elevate Branson
Branson, Missouri
01.2019 - 05.2021
- Coordinated multiple projects, ensuring timely completion to meet organizational deadlines.
- Engaged in ongoing training to enhance job skills and knowledge, contributing to personal and team development.
- Managed and coordinated multiple projects while ensuring timely completion.
- Collaborated with departmental leaders to define organizational goals, aligning strategic plans and objectives with business needs.
Assistant Manager
J jill
Branson, Missouri
04.2016 - 01.2019
- Helped oversee the daily operations of the store, managing staff and inventory.
- Oversaw daily operations of the store, managing staff and inventory to ensure smooth functioning.
- Coached and mentored new employees on company policies and procedures, enhancing the onboarding experience.
- Interviewed potential job candidates and made hiring recommendations to the general manager.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Resolved customer complaints and handled refunds and returns, ensuring customer satisfaction and loyalty.
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Education
HIGH SCHOOL DIPLOMA -
East Peoria Community high school
East Peoria, IllinoisSkills
- Inventory management
- Sales analysis
- Visual merchandising
- Budget management
- Microsoft Excel
- Google Analytics
- Retail operations
- Staff scheduling
- Team leadership
- Training and mentoring
- Conflict resolution
- Customer satisfaction
- Customer satisfaction
- Training and mentoring
Timeline
Department Manager
Von Maur
10.2023 - Current
Store Manager
Versona
06.2021 - Current
Assistant Manager
Coach
05.2021 - 06.2022
Store Manager
Elevate Branson
01.2019 - 05.2021
Assistant Manager
J jill
04.2016 - 01.2019
HIGH SCHOOL DIPLOMA -
East Peoria Community high school