Kathy Bergman
Phoenix ,AZ
Summary
Resourceful Human Resources Executive with expertise in all aspects of Human Resources as a department of one. Skilled in business operations and administrative management. Excels in building relationships and implementing effective strategies. Attention to detail and motivation drive outstanding results in workforce development and strategic hiring for key positions. Proficient in new hire orientation and benefits administration. Possesses a strong understanding of the evolving industry and market demands.
Overview
13
13
years of professional experience
Work History
Employee Benefits Manager
Neighborhood Outreach to Access Health
Phoenix, AZ
10.2022 - Current
- Facilitated employees' leave of absence, life and disability insurance requests.
- Managed open enrollment periods, ensuring timely communication of benefit updates and changes to employees.
- Streamlined benefits administration processes for increased efficiency and accuracy in recordkeeping.
- Worked closely with payroll department to ensure accurate deductions related to employee benefits selections.
- Assisted employees with their benefits-related questions or concerns, providing excellent customer service and support.
- Collaborated with HR team to create informative materials for employees regarding benefit options.
- Educated new hires about different benefit plans.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Kept programs in line with plan structure, company policy and legal requirements.
- Fostered positive relationships with insurance carriers to facilitate smooth claims processing experiences for employees.
- Presented at company-wide events or meetings to promote awareness and understanding of the organization''s benefits programs.
- Implemented a system for tracking employee eligibility for various benefit programs, ensuring timely enrollment opportunities were provided as needed.
- Conducted annual benefits audits to ensure compliance with federal regulations and maintain accurate records.
Director of Human Resources
Arizona Alliance for Community Health Centers
Phoenix , AZ
01.2019 - Current
- Developed FFCRA Leave Policy to comply with the COVID-19 requirements
- Advised senior management on human resources issues and approved terminations.
- Devised and executed employee development, performance oversight, compensation and benefits programs.
- Worked with department managers to assess needs.
- Launched EEOC and Affirmative Action investigations and resolved employee complaints.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
- Created compensation and benefits structures to align with market conditions and budget demands.
- Supervised HR Department employees by directing activities and monitoring performance.
- Devised training programs for new and existing employees.
- Complied with local, state and federal laws and established organizational standards.
- Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
HR Manager & Executive Assistant to CEO
Arizona Alliance for Community Health Centers
Phoenix , AZ
09.2015 - 01.2019
- Complied with local, state and federal laws and established organizational standards.
- Held exit interviews and documented information discussed with employees.
- Created compensation and benefits structures to align with market conditions and budget demands.
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
- Worked with HR advisors and HR representatives on establishing consistent hiring practices.
- Set up meeting and event logistics for senior management, including executives and board of directors.
- Orchestrated Board of Directors meetings and created agendas and meeting materials.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
- Obtained signatures for important financial and legal documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Human Resources Generalist
Arizona Alliance for Community Health Centers
Phoenix, AZ
02.2015 - 09.2015
- Coordinated training schedules and filed crucial administrative paperwork.
- Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep all changes up-to-date.
- Conducted background checks, reference checks and employment verification.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Conducted benefits administration for 35 benefit-eligible employees.
Human Resources Assistant
Arizona Alliance for Community Health Centers
Phoenix, AZ
09.2012 - 12.2013
- Communicated with hiring managers to identify staffing needs, determine job requirements, outline qualifications and create job duties.
- Coordinated interviews by working closely with candidates and hiring decision-makers.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Conducted employment verification and background investigation to facilitate hiring process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Human Resources Recruiter
Arizona Alliance for Community Health Centers
Phoenix , AZ
10.2011 - 12.2013
- Spearheaded community and academic events to recruit new talent.
- Directed talent management, including recruitment and employee retention efforts.
- Extended job offers to selected individuals and negotiated compensation.
- Reviewed candidate applications and conducted phone interviews and screenings.
- Communicated with hiring managers to identify staffing needs, determine job requirements, outline qualifications and create job duties.
- Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
- Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
Education
Human Resources Development
SHRM
Human Resources Training
Employer Council
Skills
- Records maintenance
- Staff compensation
- Compliance
- Benefits programs
- 403b Plan Administrator
- Recruitment and hiring
- Friendly, positive attitude
- Active listening
- Leadership development
- Performance evaluation
- Records management
- Onboarding
- Background checks
- Candidate pre-screening
- Employment verification
- Compensation packages
Accomplishments
- Promoted to Director of Human Resource Manager in less than 1 year by demonstrating a strong work ethics, business acumen industry expert.
Additional Information
As a department of one I have fully managed annual benefit enrollment. Plan Administrator for the 403b retirement plan. Currently implementing the transition from a paper approval process to a fully digitalized one. Created on new hire and boarding process. Coaching leadership staff.
Timeline
Employee Benefits Manager
Neighborhood Outreach to Access Health
10.2022 - Current
Director of Human Resources
Arizona Alliance for Community Health Centers
01.2019 - Current
HR Manager & Executive Assistant to CEO
Arizona Alliance for Community Health Centers
09.2015 - 01.2019
Human Resources Generalist
Arizona Alliance for Community Health Centers
02.2015 - 09.2015
Human Resources Assistant
Arizona Alliance for Community Health Centers
09.2012 - 12.2013
Human Resources Recruiter
Arizona Alliance for Community Health Centers
10.2011 - 12.2013
Human Resources Development
SHRM
Human Resources Training
Employer Council