Summary
Overview
Work History
Skills
Timeline
Generic

Kathy Bogucci

Maple Valley,WA

Summary

Results-driven Customer Service Representative with a strong focus on resolving inquiries and troubleshooting technical issues. Proven ability to enhance customer satisfaction through effective communication and active listening.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Neology
Renton, WA
08.2021 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided support in troubleshooting technical issues, ensuring timely resolution for clients.
  • Assist customers with opening new accounts over the phone.

Customer Service/Marketing Associate

Sound Pacific Resorts
Sumner, WA
07.2018 - 03.2021
  • Called customers to set up meeting times to come into one of the information centers to learn about the private campground experience.
  • Answered inbound calls to schedule appointments.
  • Assisted in training and coaching of new hires.

Customer Service Representative; Inbound/Outbound Call Center Agent

Sound Ford
Renton, WA
06.2016 - 06.2018
  • Answered calls from customers about vehicles for sale.
  • Called customers who have inquired about coming into the showroom to schedule a time for a test drive.
  • Trained new representatives on call procedures

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Neology
08.2021 - Current

Customer Service/Marketing Associate

Sound Pacific Resorts
07.2018 - 03.2021

Customer Service Representative; Inbound/Outbound Call Center Agent

Sound Ford
06.2016 - 06.2018