Results-driven Customer Service Representative with a strong focus on resolving inquiries and troubleshooting technical issues. Proven ability to enhance customer satisfaction through effective communication and active listening.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Neology
Renton, WA
08.2021 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Provided support in troubleshooting technical issues, ensuring timely resolution for clients.
Assist customers with opening new accounts over the phone.
Customer Service/Marketing Associate
Sound Pacific Resorts
Sumner, WA
07.2018 - 03.2021
Called customers to set up meeting times to come into one of the information centers to learn about the private campground experience.
Answered inbound calls to schedule appointments.
Assisted in training and coaching of new hires.
Customer Service Representative; Inbound/Outbound Call Center Agent
Sound Ford
Renton, WA
06.2016 - 06.2018
Answered calls from customers about vehicles for sale.
Called customers who have inquired about coming into the showroom to schedule a time for a test drive.
Trained new representatives on call procedures
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Timeline
Customer Service Representative
Neology
08.2021 - Current
Customer Service/Marketing Associate
Sound Pacific Resorts
07.2018 - 03.2021
Customer Service Representative; Inbound/Outbound Call Center Agent