Kathy Carranza
Stafford
Summary
Professional with extensive experience in customer service and point-of-sale operations, adept at managing inventory and ensuring accurate stock levels. Developed and maintained relationships with clients and vendors while providing support for inquiries, complaints, and returns. Demonstrated ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment. Proven track record of processing transactions accurately and efficiently, contributing to overall operational effectiveness.
Overview
5
5
years of professional experience
Work History
Sps
Ross Stores
Pearland
02.2025 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted comprehensive research and data analysis to support strategic
- planning and informed decision-making. As a sps I make sure there's no internal and external theft check for hot spots make sure there is no removed tags spills or broken glass but especially safety first
Pro Associate
Home Depot
04.2024 - 07.2025
- Developed and maintained relationships with clients and vendors.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Processed payments using point-of-sale systems.
- Built relationships with customers by providing friendly customer service.
- Handled incoming calls from customers regarding orders or other inquiries.
- Helped customers locate items within the store using the inventory system.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Cashier
Walmart
Houston
02.2020 - 06.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Madison Senior High School
Houston, TX06-1988
Skills
- Customer service
- Point-of-sale operation
- Inventory management
- Sales reporting
Languages
Spanish
Full Professional
English
Professional
Timeline
Sps
Ross Stores
02.2025 - Current
Pro Associate
Home Depot
04.2024 - 07.2025
Cashier
Walmart
02.2020 - 06.2023
High School Diploma -
Madison Senior High School