Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Carter

Kathy Carter

Customer Service
Winston,GA

Summary

Human Resources Manager offering 20+ years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Overview

35
35
years of professional experience

Work History

Delivery Driver

Uber
Atlanta, GA
03.2020 - Current
  • Notified customers of delays to decrease calls to support.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.

Homemaker and Volunteer

Self Employed Web
Douglasville, GA
05.1997 - Current
  • Performed administrative, analytical, and support duties across organization.
  • Managed efficient arrangement of event spaces through the setup of tables, chairs, and unloading essential equipment.
  • Optimized volunteer schedules and responsibilities for enhanced productivity.
  • Assisted with organizing, arranging, and disassembling community and public occasions.
  • Achieved successful outreach to potential donors for fundraising events, resulting in increased monetary donations.
  • Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
  • Assisted fundraising team in grant proposal writing.
  • Maintained ongoing email lists and excel spreadsheets to send information to volunteers.
  • Promoted community engagement through various organizational events and projects.
  • Contributed to the success of volunteer recruitment, retention, and motivational initiatives.

Director of Human Resources

Dixie Staffing Corporate Office
Lithia Springs, GA
01.1990 - 05.1997
  • Monitored organizational compliance with federal, state and local policies and regulations.
  • Oversaw issuance of compensation, benefits and leave.
  • Conducted training for managers and supervisors in conflict resolution and employee management skills.
  • Maintained knowledge of regulatory changes, new trends and employment laws.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Worked with department managers to assess needs.
  • Conducted exit interviews and recorded employee feedback for use in retention strategy development.
  • Notified all employees immediately when policies/procedures were updated or changed.
  • Developed user-friendly employee handbook for easier updating and maintenance.
  • Complied with local, state and federal laws and established organizational standards.
  • Administered workers' compensation program covering injured employees.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.

Education

High School Diploma -

Cobb County School System
Marietta, GA
05.1982

Skills

  • Dependable and reliable
  • Exceptional written and verbal communication skills
  • Work Planning and Prioritization
  • MS Office
  • Powerpoint
  • Operations Management
  • Customer Service
  • Discretion and Confidentiality
  • Presenting Ideas and Plans
  • Administrative Leadership

Timeline

Delivery Driver

Uber
03.2020 - Current

Homemaker and Volunteer

Self Employed Web
05.1997 - Current

Director of Human Resources

Dixie Staffing Corporate Office
01.1990 - 05.1997

High School Diploma -

Cobb County School System

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