Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Cooper

Mill City,OR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Bio-Med Testing
05.2016 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answer calls and direct them to the appropriate departments.
  • Resolve customer issues with empathy, resulting in increased loyalty and repeat business.
  • Attention to detail and maintain confidentiality when processing background checks.
  • Perform drug testing, urine, hair, fingernail, saliva, and DNA with accuracy and efficiency.


Mixologist

Eagle Lodge
02.2011 - 04.2016
  • Enhanced customer experience by creating visually appealing and innovative cocktails.
  • Increased bar revenue by designing seasonal drink menus that attracted new clientele.
  • Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
  • Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.

Education

Business

Business Computer Technology Institute
Salem, OR
03.2000

High School Diploma -

Santiam High School
Mill City
06.1988

Skills

  • Scheduling
  • Complaint resolution
  • Paperwork Processing
  • Money handling
  • Setting up new accounts
  • Customer Service
  • Data Entry
  • Appointment Scheduling
  • Account updating

Timeline

Customer Service Representative

Bio-Med Testing
05.2016 - Current

Mixologist

Eagle Lodge
02.2011 - 04.2016

Business

Business Computer Technology Institute

High School Diploma -

Santiam High School

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Kathy Cooper