Kathy Cooper
Mill City,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Bio-Med Testing
05.2016 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answer calls and direct them to the appropriate departments.
- Resolve customer issues with empathy, resulting in increased loyalty and repeat business.
- Attention to detail and maintain confidentiality when processing background checks.
- Perform drug testing, urine, hair, fingernail, saliva, and DNA with accuracy and efficiency.
Mixologist
Eagle Lodge
02.2011 - 04.2016
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
Education
Business
Business Computer Technology Institute
Salem, OR03.2000
High School Diploma -
Santiam High School
Mill City06.1988
Skills
- Scheduling
- Complaint resolution
- Paperwork Processing
- Money handling
- Setting up new accounts
- Customer Service
- Data Entry
- Appointment Scheduling
- Account updating
Timeline
Customer Service Representative
Bio-Med Testing
05.2016 - Current
Mixologist
Eagle Lodge
02.2011 - 04.2016
Business
Business Computer Technology Institute
High School Diploma -
Santiam High School
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