Katerine Fayad
Coconut Creek,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Fabletics
08.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Achieved top sales performance by consistently meeting and exceeding monthly sales targets.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Crew Leader
Vineyard Vines
11.2022 - Current
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Sales Associate/Cashier
Areas Inc.
09.2020 - 09.2022
- Responsible for assisting store management in maximizing sales providing a great shopping experience for the customer and managing the store in accordance with operational standards.
- Receive payment, cash, credit cards and automatic payment.
- Floor supervision, maintain clean and orderly working and checkout areas.
- Store Standards, complying with company policies and procedures
- Guest relation, Greet and ensure guest great experience’s.
Sales Manager
Mendihuaca Caribbean Resort
01.2010 - 01.2019
- Provided quality service by assisting customers to their needs, offering information to increase sales and customer satisfaction.
- Promoted sales events and catering for congress.
- Manage multiple priorities in a fast paced environment.
Education
Psychologist - Psycologie and Infantile pedagogy
Universidad Del Norte
Barranquilla, Colombia01-2000
International Study Abroad
Bournemouth University
Skills
- Hard worker, organized and dynamic
- Prompt troubleshooting
- Focused on delivering exceptional results
- Effective multi-tasking
- Helpful approach and positive attitude
- Outstanding customer service
- Store operations management
- Sales proficiency
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Fabletics
08.2024 - Current
Crew Leader
Vineyard Vines
11.2022 - Current
Sales Associate/Cashier
Areas Inc.
09.2020 - 09.2022
Sales Manager
Mendihuaca Caribbean Resort
01.2010 - 01.2019
International Study Abroad
Bournemouth University
Psychologist - Psycologie and Infantile pedagogy
Universidad Del Norte
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