Ashley Winger
Prince Frederick,MD
Summary
As a dedicated cosmetology student with a growing passion to learn about the world inside the beauty industry. I strive to deliver attentive and excellent customer service consistently while maintaining a professional appearance always focusing on quality. I'm dependable, a quick learner and have the effective communication and organizational skills necessary to be a successful employee no matter where I work along this journey threw Cosmetology school. I am a team player, I deliver problem solving skills resolving issues and implicating strategies that improve the customer experience therefore the store performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Sweet Frog
Prince Frederick, Maryland
04.2024 - 01.2025
- Trained new team members on store policies and procedures.
- Maintained inventory levels by organizing stock and placing orders.
- Implemented visual merchandising strategies to improve product displays.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported customer service initiatives to enhance guest satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer inquiries and complaints professionally and efficiently.
Secretary/Office Manager
Steve's Music Service
Prince Frederick, Maryland
03.2022 - 05.2024
- Managed scheduling and appointments for music service consultations
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Maintain report documents, memos, and invoices.
Sales Associate
The Shoe Dept
Prince Frederick, Maryland
03.2018 - 02.2022
- Assisted customers with shoe selections and provided product knowledge.
- Maintained organized displays and ensured merchandise was well-stocked.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product selection sizing and styling advice.
- Trained new associates on store policies and customer service protocols.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Assisted customers with product inquiries and recommendations.
- Processed customer transactions accurately and efficiently.
Education
Cosmotology -
Top Curl Beauty Academy
Bowie, MD02-2026
High School Diploma -
Calvert High School
Prince Frederick, MD06-2009
Some College (No Degree) -
The TEMPLE Annapolis-Paul Mitchell Partner School
Annapolis, MDSkills
- Customer service
- Retail sales
- Effective verbal and written communication skills
- Time management
- Problem resolution
- Detail-orientated
- Makeup application
- Client consultation
- Chemical safety
- Highly motivated and hard worker
- Color application
- Knowledge of Color theory and principles
- Skincare, male and female grooming, lash and eyebrow maintenance
- Customer product education
- Color corrections
- Relationship building and management
- Men and women haircuts
- Innovative hairstyling and coloring techniques
- Customer loyalty building
- Hair analysis
- Sanitation practices and Workstation cleaning
- Outstanding client retention
- Inventory management
- Team leadership
- Scheduling coordination
- Makeovers
Ashlkeyclairehair
Ashley Claire
Timeline
Assistant Store Manager
Sweet Frog
04.2024 - 01.2025
Secretary/Office Manager
Steve's Music Service
03.2022 - 05.2024
Sales Associate
The Shoe Dept
03.2018 - 02.2022
Cosmotology -
Top Curl Beauty Academy
High School Diploma -
Calvert High School
Some College (No Degree) -
The TEMPLE Annapolis-Paul Mitchell Partner School
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