Summary
Overview
Work History
Education
Skills
References
Timeline
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Kathy Critcher

Canyon Lake,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience.. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Remote Customer Service Reresentative

PetSmart Corporation
Canyon Lake, TX
03.2023 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remote Call center with high volume calls
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Retail Sales Associate

PetSmart Corporation
Scottsdale, AZ
03.2023 - 03.2024
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Worked as a team member to provide the best possible customer service

Front Desk Recptioninst

SW Equine Hospital
Phoenix, AZ
02.2021 - 01.2023
  • Greeted customers as they arrived.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and patients.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Digitalized the hospitals entire case history records into the HVMS scheduling system from hard copies.
  • Liaison between doctors and clients

Scheduling Coordinator

Chaparral Veterinary Medical Center
Cave Creek, AZ
01.2019 - 02.2021
  • Greeted patients upon arrival and checked them in for their appointments.
  • Scheduled patient appointments according to established protocols.
  • Assisted with filing and organization of medical records.
  • Answered phone calls promptly and responded to inquiries from patients or other healthcare professionals.
  • Provided support to clinical staff by preparing charts for upcoming visits and ensuring that all necessary paperwork was completed accurately.
  • Checked-in patients upon arrival using a computerized system.
  • Responded to emails and faxes in a timely manner regarding scheduling requests or changes.
  • Processed payments for services rendered at the front desk.

Administrative Assistant

Comprehensive Mobile Insurance
Phoenix, AZ
06.2017 - 12.2019
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Responsible for high volume accounts receivable in QuickBooks
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Education

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Skills

  • Customer Complaint Resolution
  • Customer Service Excellence
  • High-Volume Call Centers
  • Positive And Professional
  • Outstanding Communication Skills

References

References available upon request.

Timeline

Remote Customer Service Reresentative

PetSmart Corporation
03.2023 - 03.2024

Retail Sales Associate

PetSmart Corporation
03.2023 - 03.2024

Front Desk Recptioninst

SW Equine Hospital
02.2021 - 01.2023

Scheduling Coordinator

Chaparral Veterinary Medical Center
01.2019 - 02.2021

Administrative Assistant

Comprehensive Mobile Insurance
06.2017 - 12.2019

Maricopa Community Colleges - Scottsdale Community College

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Kathy Critcher