Kathy Dittman
Big Lake
Summary
Resourceful administrative assistant with over 20 years of experience in office management. Recognized for enhancing document retrieval processes and implementing workflow improvements. Committed to delivering accurate reporting and exceptional customer service while maintaining confidentiality. Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Planes All American
Big Lake, TX
11.2001 - 02.2026
- Coordinated scheduling for travel arrangements.
- Managed office supplies inventory, ensuring efficient stock levels and timely orders.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Implemented process improvements to streamline administrative workflows and reduce turnaround time.
- Trained new administrative staff on office procedures and company policies.
- Assisted in preparing reports ensuring accuracy and adherence to deadlines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Daily invoicing processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Bank Teller
Big Lake Bank
Big Lake, TX
10.1998 - 11.2001
- Processed customer transactions with accuracy and efficiency.
- Assisted customers in resolving account inquiries and issues.
- Took Loan Payments
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history.
- Verified incoming money from Federal Reserve.
Education
High School Diploma -
Reagan County High School
Big Lake, TX05-1979
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer relations
- Clerical support
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Excel spreadsheets
- Prioritization
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Resourceful
- Appointment scheduling
- Deadline oriented
- Verbal communication
- Professional and mature
- Invoice processing
- Mail handling
Timeline
Administrative Assistant
Planes All American
11.2001 - 02.2026
Bank Teller
Big Lake Bank
10.1998 - 11.2001
High School Diploma -
Reagan County High School