Kathy Fritz
Jefferson City,MO
Summary
Dynamic Office Manager with a proven track record at Capital Sand, excelling in operations management and customer service. Enhanced workflow efficiency and client satisfaction through effective communication and meticulous account reconciliation. Recognized for fostering a collaborative team environment while maintaining confidentiality and integrity in all dealings.
Overview
11
11
years of professional experience
Work History
Office Manager
Capital Sand
03.2023 - Current
- Coordinated office operations to enhance workflow efficiency.
- Assisted in maintaining a clean and organized office environment.
- Maintained confidentiality of employee records and payroll information.
- Maintained payroll information by calculating, collecting, and entering data.
- Provided administrative support by preparing reports and correspondence.
- Facilitated communication between departments to streamline processes.
- Assisted in onboarding new employees by preparing orientation materials.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Customer Service Manager
Newstribune
07.2014 - 03.2023
- Led customer service team to enhance support quality and improve client satisfaction.
- Coordinated cross-departmental initiatives to resolve complex customer issues efficiently.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Created and reviewed invoices to confirm accuracy.
- Processed accounts payable and receivable efficiently, ensuring timely payment and accurate billing.
- Assisted in preparing monthly financial reports by gathering and analyzing data from multiple sources.
- Collaborated with team members to resolve discrepancies in financial records, fostering a culture of accuracy.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed new hire paperwork and documents.
Education
High School Diploma -
Jefferson City High School
Jefferson City Mo05-1995
Skills
- Office management
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Operations management
- Customer service
- Clear oral/written communication
- Financial accounting
Timeline
Office Manager
Capital Sand
03.2023 - Current
Customer Service Manager
Newstribune
07.2014 - 03.2023
High School Diploma -
Jefferson City High School