Summary
Overview
Work History
Education
Skills
Accomplishments
Training and Certificates
Timeline
Generic

Kathy Gaffney

Spartanburg / Greenville,SC

Summary

Automotive Professional with 12+ years Collision Industry experience in operations, production and vendor management. Broad industry knowledge working with OEM-Certified Networks, DRP's and Fleet Management. Strong understanding of Auto Collision Claims. Ease of transition working between Senior Management & personnel within body shop environment.

Overview

17
17
years of professional experience

Work History

Collision Center Manager

CONFIDENTIAL
Upstate Region, South Carolina
11.2018 - Current
  • Center Manager for large Automotive Group consisting of 4 Dealerships supporting 6 OE in-house brands.
  • Support OE in-house brands consisting of FORD, LINCOLN, HONDA, MAZDA, SUBARU and VOLKSWAGEN.
  • Manage personnel of 10 to include Paint & Body Techs, Production Mgr., Parts Specialist, Estimators and Office Staff.
  • Service-oriented manager that provides support to dealership departments, internal team as well as external clients.
  • Strong problem solver with the ability to make quick decisions as needed for fast paced production environment.
  • Recruit, train and monitor performance of all Collision Center employees by goal setting and quarterly reviews.
  • Create Front Office Standard Operating Procedures to ensure consistency, quality and customer satisfaction.
  • Forecast Monthly, Quarterly and Yearly goals for Collision Center with continuous growth objective.
  • Select, procure and maintain Capital Equipment and small tools as required for complete, safe and quality repairs.
  • Vendor selection for all center needs to include parts, sublets and consumables such as paint and body supplies.
  • Cultivate professional relationships with Auto Damage Appraisers, Third-Party Adjusters and Inside Claim Handlers.
  • Promote workplace safety by following OSHA guidelines by monitoring PPE, ensuring Respiratory Training & Fit Test.

Collision Office Manager

Advanced Collision
Spartanburg , SC
05.2009 - 08.2018
  • Managed general front office responsibilities for busy auto body collision shop.
  • Established efficient front office procedures to promote over all shop improved performance.
  • Parts Management to include vendor selection, price negotiation, ordering, receiving and distribution.
  • RMA processing to include authorization, shipping, credits and chargebacks.
  • Worked with suppliers to outline improved strategies such as timely deliveries and parts order accuracy.
  • Billing/Invoicing, A/P, A/R, Sales Tax Reporting and Statement Reconciliation.
  • Audit insurance claim files with Estimator for maximum profit potential.
  • Coordinate sublets such as towing, alignments, glass install and dealership service.
  • Served as shop liaison for auto insurance DRPs and Fleet Management accounts.
  • Supported clients with repair scheduling, rental car reservations and collaboration with insurance carriers.
  • Provided logistical support for back office body shop as vehicles traveled through production process to include supplement submittals, sublet coordination and quality inspections prior to vehicle delivery.

Technical Recruiter

Consultis
Boca Raton, FL
02.2001 - 10.2001
  • Recruiter for Information Technology Industry.
  • Attend Client meetings to determine staffing needs.
  • Sourced candidates from various resources to fill job orders.
  • Screened & interviewed candidates for contract, contract to hire and direct hire positions.
  • Referred candidate resumes to account manager for evaluations and submission.
  • Created Information Technology job descriptions for postings.

Resource Coordinator

Consultis
Boca Raton, FL
10.1998 - 01.2001
  • Manage resume database for IT Staffing firm.
  • Assist candidates with application process.
  • Administrator technical skills assessments and schedule training.
  • Data entry of all applicant records including onboarding.

Project Coordinator

On Site Commercial Staffing - Contracted to Vanstar Corp.
Fort Lauderdale, FL
09.1997 - 10.1998
  • Project Coordinator for Fortune 500 Client - AutoNation Kiosk rollout.
  • Schedule Field Support resources for client site local and remote.
  • Distribute project materials and deliverables to customer sites.
  • Process and maintain billing for customer on a monthly basis.

Education

Various Computer Courses

Atlantic Vocational Technical School
Coconut Creek, FL
1988

High School Diploma - undefined

Paul M. Dorman High School
Spartanburg, SC
1986

Skills

  • Implement Standards
  • Process Improvement
  • Quality Assurance
  • Production Leader
  • Manage Vendors
  • Talent Recruitment
  • Claim File Audits
  • Team Management

Accomplishments

  • Increased Sales 13% with-in first year with current staff by increasing shop efficiency with improved standards.
  • Achieved I-CAR Gold Class shop status by implementing training with a commitment to safe and quality repairs.
  • Achieved Subaru Certified Collision Network status, first shop recognized in South Carolina upon SCCN rollout.
  • Achieved Honda ProFirst designation upon completion of rigorous application process and on-site shop audit.
  • Project Lead for OE Certification research, consideration, application process and team preparation.

Training and Certificates

  • 2021 - I-CAR ProLevel1 Production Management In-process
  • 2021 - I-CAR New Vehicle & Technology Trends 2021
  • 2021 - I-CAR Introduction to Electric Vehicle (EV)
  • 2021 - I-CAR Electric Vehicle (EV) Initial Inspection & Handling
  • 2021 - I-CAR Electric Vehicle (EV) Damage Analysis
  • 2021 - I-CAR Introduction to Electric Vehicle (EV) Service Considerations
  • 2021 - I-CAR ProLevel1 Electrical/Diagnostics Theory - 9 Courses
  • 2021 - I-CAR ProLevel1 Mechanical Technician Theory - 4 Courses
  • 2021 - I-CAR ProLevel1 Auto Physical Damage Appraiser - 20 Courses
  • 2020 - I-CAR ProLevel1 Collision Estimator - 22 Courses
  • 2019 - PPG MVP Green Belt Training - Lean for Collision - 3 day Program
  • 2019 - NCM Institute - Collision Center Management - 3 day Program
  • 2018 - I-CAR Intro to Collision Series Training - 9 Courses

Timeline

Collision Center Manager

CONFIDENTIAL
11.2018 - Current

Collision Office Manager

Advanced Collision
05.2009 - 08.2018

Technical Recruiter

Consultis
02.2001 - 10.2001

Resource Coordinator

Consultis
10.1998 - 01.2001

Project Coordinator

On Site Commercial Staffing - Contracted to Vanstar Corp.
09.1997 - 10.1998

Various Computer Courses

Atlantic Vocational Technical School

High School Diploma - undefined

Paul M. Dorman High School

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Kathy Gaffney