Kathy Gehringer
Red Olive Family Restaurant
New Boston,MI
1
Certification
5
years of professional experience
Dedicated waitress with a strong focus on customer satisfaction, multitasking, and team collaboration. Proven ability to efficiently manage multiple tables while enhancing overall dining experiences.
Work History
Waitress
2 Years 4 Months- Managed multiple tables efficiently, ensuring timely service and customer satisfaction.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to streamline order fulfillment and enhance meal presentation.
- Assisted in training new staff on restaurant protocols and service standards.
- Maintained cleanliness and organization of dining area to create an inviting atmosphere for guests.
- Upsold daily specials and promotions, contributing to increased sales revenue through effective communication.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
3 Years- Processed payments accurately using point-of-sale systems to maintain financial accuracy.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Examined dishes and utensils to ensure they met cleanliness standards.
Education
Photography - Photography
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Certification
- Licensed Nail Technician 2012
Timeline
Waitress
Red Olive Family Restaurant
04.2024 - CurrentRead More
Waitress
Woodside Golf Course
04.2021 - 04.2024Read More
Washtenaw Community College
Photography from Photography
Read More
Plymouth Canton Highschool
High School Diploma
Read More