Kathy Gerak
Integrative Journey Modern Psychotherapy
Old Bridge,NJ
1
Volunteer fire fighter
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Practice Manager
8 Months- Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management
- Managed daily operations, overseeing scheduling, insurance verification, customer inquiries, and complaint resolution to enhance patient experience
- Managed the daily operations of multiple departments to maximize efficiency
- Liaised between departments to facilitate smooth workflow across the organization
- Facilitated communication between providers regarding referral patterns or other administrative issues
- Reviewed customer feedback and made improvements to enhance service quality
- Liaised between departments to streamline workflows and improve communication across the organization
- Implemented cost-saving initiatives to optimize resource allocation and support financial sustainability
- Ensured compliance with OSHA
Mechanical Manager
2 Years 1 Month- Managed the daily operations of multiple departments to maximize efficiency
- Coordinated with parts department to streamline supply orders for automotive services operations
- Conducted regular performance reviews and provided feedback to employees on their progress
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed daily operations of multiple departments, enhancing overall operational efficiency
- Resolved customer issues promptly and professionally, contributing to consistently high customer satisfaction ratings
Technician Production Manager
3 Years 4 Months- Managed and motivated team of 15 associates to inspect cosmetic repairs, ensuring all finished vehicles met quality standards and aligned with customer expectations
- Achieved daily and weekly production targets in each cosmetic work zone
- Reviewed applications, conducted interviews, and made job offers, building a high-performance workforce capable of meeting business needs
- Reviewed applications of prospective candidates, conducted interviews, and made job offers, maintaining a high-performance workforce that could consistently meet business needs
- Drove associate engagement, enhancing department's yearly associate survey by actively seeking and addressing associates' feedback
Cosmetic Operations Manager
2 Years 4 MonthsService Advisor
2 Years 1 Month- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Scheduled service appointments for customers
- Advised customers on automotive maintenance and repair services
- Provided customers correct estimates of maintenance and repair costs
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process
- Resolved customer complaints with polite and patient conduct for optimal customer service
Education
High School Diploma
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA
Skills
Regulatory Compliance
Operations Management
Scheduling and Planning
Customer Issue Resolution
Customer Service
Client feedback
Goal attainment
Training
Coaching
Mentoring
KPI management
Certification
Heartsaver CPR AED, 226022770176
Volunteer Experience
Volunteer Firefighter, Cheesequake Fire Department, Old Bridge, New Jersey, 06/01/24, Present
Timeline
Practice Manager
Integrative Journey Modern Psychotherapy
02.2024 - 10.2024Read More
Mechanical Manager
CarMax
01.2022 - 02.2024Read More
Technician Production Manager
CarMax
09.2018 - 01.2022Read More
Cosmetic Operations Manager
CarMax
05.2016 - 09.2018Read More
Service Advisor
CarMax
04.2014 - 05.2016Read More
SAYREVILLE HIGH SCHOOL
High School Diploma
Read More