Kathy Glover
Claremore,OK
Summary
25 Years of experience - HealthCare Facilities. Proven track record in Customer Service support and Applications Support. Organized and dependable team player that delivers expert service. Knowledgeable in problem solving. Ability to multi-task. Hardworking and passionate job seeker ready to meet the company goals.
Overview
26
26
years of professional experience
Work History
Business Sys. Analyst
NTT DATA
01.2016 - Current
- Support Meditech databases: (Magic, CS, 6x) ABS, ADM, AP, BAR, GL, MIS, MM, MRI, SCA and SCH
- Help in the maintenance and documentation of processes
- Support using BMC Remedy Management alongside other ticketing systems
- Monitor, Update, and create resolution knowledge
- Educate users about updates
- Familiar with Agile management principles
Business Sys. Analyst
DELL, Inc.
01.2013 - 01.2016
- Support Meditech: (Magic, CS, 6x) ABS, ADM, AP, BAR, GL, MIS, MM, MRI, SCA and SCH
- Aid with updates that enable the organization to achieve its goals
- Documented departmental and company-wide process definitions
- Exposure to Interfaces
- Support using OPAS and Service Now Management alongside other ticketing systems.
IT Business Analyst
Hillcrest Claremore Hospital
01.1998 - 01.2013
- Supplied quick, courteous, professional technical support to the staff personnel
- Charged with all hardware repairs and replacement
- Collaborated with vendor support to achieve site goals.
Education
Associate in applied technology -
Rogers State University
Claremore, OKGraduated Wautoma High School -
Wautoma High School
Wautoma, WISkills
- Strong background in IT Healthcare facility setting
- Proficient in troubleshooting end user's program issues
- Adept at working in a group or by myself
- Skilled in installing, diagnosing, repairing, supporting, and upgrading all PC hardware
Application Experience
- Meditech Hospital Application (versions: Magic, CS, 6.x)-ABS, ADM, AP, BAR, GL, MIS, MM, MRI, SCA and SCH
- HL7 Interface Management
- Ticketing systems-OPAS, Service Now, Remedy
- Electronic Medical Records –Echart
- 3M coding products CRS, CAC
- Knowledge of Cloud Computing
- Summit scripting tool
- Microsoft Office
- SAP FIORI TIME
- Teams and Zoom
- Rumba Host/collections
- HMS-Hospital Application
- Rumba Host/Collections
- Kronos
- Horizon Physicians Portal
- RDP, VNC, Dameware
Personal Information
Title: Business System Analyst
Timeline
Business Sys. Analyst
NTT DATA
01.2016 - Current
Business Sys. Analyst
DELL, Inc.
01.2013 - 01.2016
IT Business Analyst
Hillcrest Claremore Hospital
01.1998 - 01.2013
Associate in applied technology -
Rogers State University
Graduated Wautoma High School -
Wautoma High School
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