Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Kathy Gonzales

Fair Oaks,CA

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Food Service Assistant Team Lead

Raleys Supermarket
10.2017 - 08.2024
  • Maintain food safety by following county and state mandates
  • Servant leadership to a crew of20
  • Order and maintain $60,000 of perishable inventory
  • Merchandise inventory to focus on sales goals
  • Ensure excellent customer service of self and crew

Food Service Clerk

Raleys Supermarket
07.2016 - 10.2017

Seasonal Associate

Kohls Department Store
11.2016 - 01.2017
  • Greet and assist customers in a friendly manner by adhering to store policy
  • Process transactions (sales, returns, exchanges) accurately and efficiently
  • Assist fellow associates in providing optimal shopping experience for customers

President (elected position)

National Society of Collegiate Scholars at Kaplan University
04.2013 - 01.2016
  • Oversee all aspects of honor society and engage members nationwide
  • Work closely with university and society advisors and departments
  • Create, plan and oversee society events; and maintain social media accounts and postings
  • (2014 Kaplan University Office of Student Life Honor Society of the Year)

Certified Addiction Specialist

National Council on Alcoholism and Drug Dependence (NCADD)
02.2009 - 06.2010
  • Treatment and exit planning; one on one client counseling sessions; facilitate educational and process groups
  • Work closely with and report to various agencies such as Child Protection Services, probation and parole agencies; as well as advocate for clients with these agencies
  • Created inaugural utilization review process and committee
  • Data entry; scheduling; and independently maintain caseload of20+ clients

Certified Addiction Specialist

Associated Rehabilitation Program for Women, Inc
11.2005 - 11.2008
  • Ensure clients meet funding guidelines through state and federal agencies
  • Client intake and treatment planning; one on one client counseling; facilitate recovery groups; create addiction education materials, and educate family members on the disease of addiction
  • Work closely with and report to various agencies such as Child Protection Services, probation and parole agencies; as well as advocate for clients with these agencies
  • Represent agency at the county and state levels of government

Education

Bachelors -

Kaplan University
01.2016

Associates - undefined

MTI College
Sacramento, CA
01.2002

Skills

  • Client Support
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Scheduling
  • Call management
  • Complaint resolution
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Follow-up skills
  • Paperwork processing
  • Active listening

Awards

Kaplan University Deans List,2013 -2016

Timeline

Food Service Assistant Team Lead

Raleys Supermarket
10.2017 - 08.2024

Seasonal Associate

Kohls Department Store
11.2016 - 01.2017

Food Service Clerk

Raleys Supermarket
07.2016 - 10.2017

President (elected position)

National Society of Collegiate Scholars at Kaplan University
04.2013 - 01.2016

Certified Addiction Specialist

National Council on Alcoholism and Drug Dependence (NCADD)
02.2009 - 06.2010

Certified Addiction Specialist

Associated Rehabilitation Program for Women, Inc
11.2005 - 11.2008

Associates - undefined

MTI College

Bachelors -

Kaplan University

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Kathy Gonzales