Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KATHY GOULD

Arvada,CO

Summary

Strategic and results-driven leader with over 10 years of experience managing a high-performing functional team within Enrollment Services. Skilled in leading parent- and school-facing support, and overseeing the full enrollment lifecycle—including outreach, application and systems support, customer service infrastructure, and data/project management. Proven ability to prioritize and assign work, drive cross-functional collaboration, and deliver exceptional, year-round service to families and schools. Adept at managing complex, district-wide enrollment initiatives while aligning with organizational goals, and enhancing operational efficiency. Committed to ensuring equity, accessibility, and responsive service to diverse communities in a fast-paced, service-driven environment.

Overview

21
21
years of professional experience

Work History

Supervisor, Enrollment Services

Denver Public Schools
Denver, CO
08.2017 - Current
  • Lead and develop strategies for year-round Enrollment Services across kindergarten through 12th grade, ensuring alignment with district goals, and seamless support from application to registration.
  • Collaborate with the Choice and Enrollment teams to support the full product lifecycle—from system development, policy implementation, staff training, and user support.
  • Manage a high-performing team of up to 10 Enrollment Services staff, conducting regular performance evaluations, goal monitoring, and ensuring program outcomes are achieved effectively and on time.
  • Serve as the primary point of contact on escalation issues for over 100 school leaders and front office staff on critical, time-sensitive enrollment matters impacting students and families.
  • Oversee the implementation of enrollment policies, procedures, and initiatives within my team, ensuring consistency, compliance, and service excellence.
  • Set clear operational goals, and oversee daily service delivery for key enrollment cycles, including Round 1 and Round 2 of SchoolChoice, and the mid-year enrollment process.
  • Provide direct support and guidance to school leaders and families during escalated or complex enrollment situations, ensuring prompt and equitable resolution.
  • Manage the day-to-day operation of the department’s enrollment hotline, managing an average annual call volume of over 35,000 calls, ensuring timely, accurate, and equitable support for families and schools.
  • Collaborate and provide training for school-based staff on key enrollment systems, policies, and practices to ensure district-wide consistency and understanding.
  • Utilize data systems to track key metrics, inform strategic decisions, and drive targeted outreach to families during critical enrollment windows.
  • Lead customer service strategy across enrollment operations, with a focus on responsiveness, clarity, and equity—especially during times of district change or policy updates.
  • Build and maintain strong cross-functional partnerships with departments such as MLE, FACE, Highly Mobile Youth, ESS, and Special Education to ensure alignment in service to families.
  • Champion equity and accessibility in all aspects of Enrollment Services, ensuring all families receive clear, consistent, and culturally competent support.

Lead Enrollment Representative

DENVER PUBLIC SCHOOLS
Denver, CO
04.2015 - 08.2017
  • Addressed and resolved enrollment issues between families and schools.
  • Interviewed, hired, trained and managed Round 1 temporary employees.
  • Integral and successful part of the Denver Preschool Program funding dollars to DPS.
  • Collaborated with Denver Preschool Program, Matrix, Finance, FNE, Product Management and Early Education teams.
  • Guided and advised ECE Lead through transition of new role.
  • Purchasing point person for both Choice offices, Product Management and Planning and Analysis.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including special projects and changing enrollment policies and guidelines.
  • Leveraged School of Choice to input and compile data gathered from various sources.

Choice and Enrollment Processor

DENVER PUBLIC SCHOOLS
Denver, CO
01.2013 - 04.2015
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated enrollment and application procedures .
  • Answered 50 calls per week to answer parent and school professional questions.
  • Recognized by management for providing exceptional customer service.

Senior Data Analyst

Boston Market Corporation
Golden, CO
03.2004 - 01.2011
  • Tested validity, accuracy and consistency of new and existing intelligence data.
  • Maintained security and data integrity of databases.
  • During the implementation of Red Prairie maintained two database systems for nearly a year as stores converted.
  • Managed and maintained BOH sales items, recipes, and supplier items which resulted in accurate financial and depletion.
  • Designed and entered database information from infancy to implementation.
  • Tier 3 support for 900+ restaurant.
  • Created testing plans and scripts based on requirements which resulted in a successful and error free download.
  • Worked directly with upper management of cross-functional teams including operations, marketing, web development, purchasing, finance and customer service to successfully implement new business initiatives and provided business and systems resolutions.

Education

Bachelor of Science - Business Administration, Marketing

Regis University

Skills

  • Enrollment strategy management
  • Complex Problem-solving
  • Project management
  • Team leadership
  • Customer service excellence
  • Change management
  • Workforce management
  • Staff training and development
  • Performance evaluation
  • Coaching and mentoring
  • Time management
  • Cross-department collaboration
  • Collaborative project management
  • Relationship development
  • Verbal and written communication
  • Salesforce, Oracle, Infinite Campus, Microsoft 365, Google Workspace

Languages

Fluent in English/Spanish

Timeline

Supervisor, Enrollment Services

Denver Public Schools
08.2017 - Current

Lead Enrollment Representative

DENVER PUBLIC SCHOOLS
04.2015 - 08.2017

Choice and Enrollment Processor

DENVER PUBLIC SCHOOLS
01.2013 - 04.2015

Senior Data Analyst

Boston Market Corporation
03.2004 - 01.2011

Bachelor of Science - Business Administration, Marketing

Regis University

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