Kathy Grusing
Yulee,FL
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Adaptive problem-solver, excell at enhancing customer satisfaction and fostering loyalty through exceptional service and personalized beverage creation. At the Department of Defense, significantly improved fiscal accountability and mitigated risks, showcasing exceptional leadership skills. Managed projects and fiscal accountability effectively, demonstrating a blend of creative solutions and rigorous financial analysis.
Overview
41
41
years of professional experience
Work History
Barista
Starbucks
05.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Financial Program Analyst
Department of Defense
09.1983 - 04.2018
- Enhanced fiscal accountability with thorough audits, identifying discrepancies and implementing corrective actions.
- Implemented risk management strategies, mitigating potential financial losses for the organization.
- Worked alongside senior leaders throughout organizational restructuring efforts; helped realign resources to better support strategic initiatives.
- Led finance-focused training sessions aimed at enhancing staff understanding of departmental goals and objectives.
- Supported executive leadership team with expert counsel on financial trends and potential opportunities or threats.
- Managed multiple projects simultaneously under tight deadlines, ensuring deliverables were met consistently without compromising quality standards.
Education
Master of Science - Public Administration
Troy University
Troy, AL05.2002
Bachelor of Science - Business Administration
Saint Leo University
Saint Leo, FL06.1988
Skills
- Friendly, outgoing and flexible
- Excellent interpersonal skills
- Active listener and communicator
- Attention to detail
- Outstanding cash management
- Exceptional customer service
- Results oriented team leader
- Adaptive and innovative
- Excell at planning and thinking strategically
Timeline
Barista
Starbucks
05.2019 - Current
Financial Program Analyst
Department of Defense
09.1983 - 04.2018
Master of Science - Public Administration
Troy University
Bachelor of Science - Business Administration
Saint Leo University
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