Keshia Avina
Williston,ND
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
Work History
Barista
Daily Addictions
Williston, North Dakota
01.2026 - Current
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Assisted customers with menu selections and provided product recommendations.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Supported highest standards of conduct and service to support company reputation.
- Created complex, hand-crafted beverages based upon customer preferences.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Managed cash register and handled cash, credit, and gift card payments.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Used suggestive selling techniques to promote add-on sales.
Barista
Meg-A-latte
Williston, North Dakota
11.2025 - 12.2026
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure prompt service during peak times.
- Handled cash transactions accurately at the register while providing excellent service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Recommended pastries and sandwiches to pair with customers' beverages.
Bank Teller
Wells Fargo
Bloomfield , NM
09.2014 - 08.2016
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Resolve problems or discrepancies concerning customers' accounts
- Identify transaction mistakes when debits and credits do not balance.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Reported any operational issues or system problems that occurred during shift promptly.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Verified customers' identification to ensure compliance with laws and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Explained account information to customers in detail as needed.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
Teller
Wells Fargo
Bloomfield, NM
09.2012 - 08.2013
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal
- Reserve Bank
- Order a supply of cash to meet daily need.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained accurate records of all transactions for compliance purposes.
- Explained the features of various banking products available to customers.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
Waitress/ hostess/ assistant manager
K-BOBS steakhouse
Farmington, NM
10.2009 - 08.2013
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Presented food and beverages to guests at tables.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Informed customers about specials, upselling additional food and drink items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked server areas with supplies before, during and after shifts.
- Suggested additional items to customers to increase restaurant sales.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Reviewed daily specials, menu changes and service specifications.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected tickets and followed proper cash-handling procedures.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Processed payments accurately using cash registers or POS systems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Ensured compliance with health and safety regulations at all times.
- Greeted customers and provided them with menus.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Inspected dining and serving areas for cleanliness and proper setup.
- Spoke with patrons to drive satisfaction with food and service.
Teachers assistant
Emmanuel Baptist
Farmington, NM
12.2008 - 07.2009
- Take class attendance and maintain attendance records
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
- Conduct demonstrations to teach such skills as sports, dancing, and handicrafts
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Supervised children and participated with children in activities.
- Changed diapers and tended to other basic care needs of infants and toddlers.
- Organized playtime activities such as arts and crafts projects, games, story telling, music and outdoor play.
- Read stories or sang songs to help promote language development skills in young children.
- Engaged with young ones in imaginative play activities throughout the day.
- Communicated regularly with parents about their child's progress or any concerns I had.
- Developed relationships with families that fostered trust and confidence in my abilities as a Teachers assistant.
- Created a safe environment for the kids to explore and learn through play.
- Communicated with parents about daily activities and any concerning behaviors.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Instructed children in eating, resting and restroom habits.
- Monitored children's safety and well-being to prevent accidents and falls.
Education
High school diploma -
Farmington High School
Farmington, NMSkills
- Multi-Tasking
- Organization Problem solving
- Dependability
- Team working skills
- Self motivated
- Tolerant and
- Flexible in different situation
- English Language
- Active Learning and Hands on learning
- Friendly
- Excellent communication skills
- Exceptional customer service
- Approachable
- Cash Handling
- Positive and professional
- Flexible Schedule
- Helpful and Service-Oriented
- Cleaning and sanitizing
- Attention to Detail
- Positive Attitude
- Event Planning
- Strong organization skills
- Upselling techniques
- Cash handling accuracy
- Attention to detail
- Espresso machine operations
- Cleanliness
- Espresso machine operation
- Coffee machinery
- Ingredient restocking
- Opening and closing coordination
- Friendly and outgoing
- POS system operation
- Multitasking and organization
- Cash handling
- Product upselling
- Basic math
- Professional demeanor
- Team player
- Sales expertise
- Clear communication
- Drink customization
Timeline
Barista
Daily Addictions
01.2026 - Current
Barista
Meg-A-latte
11.2025 - 12.2026
Bank Teller
Wells Fargo
09.2014 - 08.2016
Teller
Wells Fargo
09.2012 - 08.2013
Waitress/ hostess/ assistant manager
K-BOBS steakhouse
10.2009 - 08.2013
Teachers assistant
Emmanuel Baptist
12.2008 - 07.2009
High school diploma -
Farmington High School