Summary
Overview
Work History
Education
Skills
Affiliations
Experience that make me standout from the croud.
Accomplishments
Certification
References
Timeline
Generic

KATHY HILLS

American Fork

Summary

Dynamic Sales Manager with a proven track record at Standard Plumbing, excelling in customer service and creative problem solving. Leveraged strong communication skills to enhance client relationships and drive revenue growth. Recognized for exceeding customer satisfaction through innovative solutions and effective team collaboration, consistently achieving sales targets. While working for a former plumbing supply company, I helped to grow the business from 23rd in the nation to 3rd. We worked by doing showroom presentations and customer events to help educate employees and customers about the products that they used and sold. I have also worked with distributors such as Moen, Delta, and Pfister, demonstrating my abilities by completing all of the required and non-required training, as well as taking part in out-of-state training and education. I have also deminstrated my sales ability by achiving large profits offered by the spiff programs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SALES MGR

Standard Plumbing
American Fork
07.2016 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Arts - COSMETOLOGY/BUSINESS

CONTINENTAL COLLAGE
SLC
02-1977

Skills

  • Sales forecasting
  • Customer service
  • Market research
  • Client relationship management
  • Product knowledge
  • Team collaboration
  • Conflict resolution
  • Creative problem solving
  • Communication skills
  • Time management
  • Sales operations
  • Revenue growth
  • Sales expertise
  • Sales presentation
  • Sales team training
  • Sales operation
  • Account management
  • Sales territory growth

Affiliations

I have a successful hair salon that I work in part time. I have made a lot of friends in doing such. I am also an avid Bee keeper, a golfer (not good, but very consistent) I travel and look for historical sights that I can learn more about our world.

Experience that make me standout from the croud.

  • I have been in the plumbing industry since (pre birth) 1970. My father owned and operated a N.O. Nelson which is a division of Winnelson . I worked there as a youth doing billing and inventory.

Accomplishments

I have achieved the Impressionista Award given by Delta Brizo. I have received awards for top sales with Standard Plumbing. I have also been awarded certificate of achievements for taking place in Wood Badge, a recognition given by The Boy Scouts of America to people that participate in helping and mentoring young men in the Boy Scouts of America program.

Certification

I am a licensed cosmetologist, and have managed to own and run a successful salon through the trials of the recession of 2008 as well as Covid. I pour my passion into the things I do, and feel that having been a showroom associate off and on for over 49 years, I can bring a lot to the table. I just finished training at the Kohler training in Wisconsin, and came home to train my showroom associates on the many things I picked up while there.

References

References available upon request.

Timeline

SALES MGR

Standard Plumbing
07.2016 - Current

Associate of Arts - COSMETOLOGY/BUSINESS

CONTINENTAL COLLAGE
KATHY HILLS