Kathy Hunt
Insurance Sales and Service
Holbrook,NY
Summary
Driven Auto and Property Insurance Agent with 25 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
30
30
years of professional experience
7
7
years of post-secondary education
Work History
Property and Casualty Insurance Agent and Broker
Rich Heumann Allstate Insurance Agency
North Babylon, New York
03.2011 - 02.2020
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
- Generated quotes and proposals for clients to match individual needs.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto and home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Met with prospective clients to discuss insurance needs and provide solutions.
Customer Service and Sales Representative
Joseph Natalie Allstate Insurance Agency
Patchogue, New York
09.1994 - 09.2010
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Account Executive Assistant
Irving Weber Associates
Lake Ronkonkoma, New York
09.2005 - 06.2010
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Wrote reports, executive summaries and newsletters.
- Screened personal and business calls and directed to appropriate party.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
Associate of Applied Science - Secretarial
Suffolk County Community College
Selden, NY 06.1987 - 06.1994
No Degree - Property And Casualty New York License
Allstate Insurance School
Farmingville, NY 05.2001 -
Skills
Account retention
Account management
Contract review and analysis
Product knowledge
Quotes and sales
Property insurance
Auto insurance
Policy renewals
Quote information
Underwriting and adjustments
Timeline
Property and Casualty Insurance Agent and Broker
Rich Heumann Allstate Insurance Agency
03.2011 - 02.2020
Account Executive Assistant
Irving Weber Associates
09.2005 - 06.2010
No Degree - Property And Casualty New York License
Allstate Insurance School
05.2001 -
Customer Service and Sales Representative
Joseph Natalie Allstate Insurance Agency
09.1994 - 09.2010
Associate of Applied Science - Secretarial
Suffolk County Community College
06.1987 - 06.1994