Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Jackson

Orlando,FL

Summary

Proven Floral Designer at Artistic Creations Florist and Gift Shop and as at The Pink Petal, adept in creating unique floral arrangements and enhancing customer satisfaction. Skilled in inventory management and customer service expertise, significantly contributing to business growth. Demonstrates a team player attitude and excels in maintaining confidentiality, ensuring client trust and loyalty.


Dynamic professional with a proven track record at The Well House, enhancing client satisfaction and mastering complaint resolution. Skilled in creating unique floral designs and maintaining confidentiality, I excel in customer service and adaptability. Leveraged expertise in scheduling and time management to significantly improve operational efficiency.

Overview

4
4
years of professional experience

Work History

Evening Counselor

The Well House
03.2015 - 02.2019
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.

Floral Designer

Artistic Creations Floral and Gift Shop
02.2015 - 06.2018
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Silk Floral Designer

The Pink Petal
01.2015 - 10.2017
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Maximized retail space utilization, effectively planning and executing product placements for optimal visibility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Herndon High School
Herndon, VA
06-1980

Skills

  • Team player attitude
  • Maintaining confidentiality
  • Adaptable to change
  • Customer service expertise
  • Scheduling appointments
  • Time management proficiency
  • Complaint resolution
  • Call center experience
  • Written and oral communication
  • Business growth and retention
  • Upselling
  • Shipping coordination

Timeline

Evening Counselor

The Well House
03.2015 - 02.2019

Floral Designer

Artistic Creations Floral and Gift Shop
02.2015 - 06.2018

Silk Floral Designer

The Pink Petal
01.2015 - 10.2017

High School Diploma -

Herndon High School

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Kathy Jackson