Kathy Johnston
401 NE Golfview Drive Blue Springs,Missouri
Summary
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Overview
19
19
years of professional experience
Work History
Dental Verifications Specialist Customer Service
GEHA
Lee's Summit, Missouri
12.2010 - 12.2024
Temporary employee December 11, 2010 - May 22, 2011 Permanent full-time May 23, 2011 - current
- Call center representative for prospective members, current members, and providers with inquiries on dental insurance coverage, benefits, and claims
- Assist callers in locating participating providers in specified areas.
- Provide information concerning the completion of forms and submission of claims.
- Establish LOD for COB
- Provide callers with the status of claims.
- Complete telephone record documentation following appropriate format and provisions.
Receptionist
Steve Carlson, DDS
Gladstone, Missouri
06.2009 - 12.2010
- Accounts Receivable
- Scheduled appointments
- Filed insurance claims
- Maintained patient charts
- Verified insurance coverage
- Confirmed appointments
- Maintained a "cancellation" list to fill in appointment schedule.
Administrative Assistant
Country Club of Blue Springs
Blue Springs, Missouri
10.2005 - 06.2009
- Accounts Receivable
- Typed menus, party sheets, employee schedules
- Maintained reservation book
- Created, edited and produced the monthly newsletter in Publisher
- Created and maintained Stock Certificates
- Maintained ledger of Stock Certificates
- Created, edited and produced membership directory
- Gathered budget information from all departments, entered in an Excel Spreadsheet, created formulas within the spreadsheet - this was done annually.
Education
High School Diploma -
Northwest High School
House SpringsSkills
- Microsoft Office
- Excel spreadsheets
- Access
- Mail merge
- Grammar & Proofreading
- Strong interpersonal skills
- Patient Charting
- Telecommunications
- Time management
Timeline
Dental Verifications Specialist Customer Service
GEHA
12.2010 - 12.2024
Receptionist
Steve Carlson, DDS
06.2009 - 12.2010
Administrative Assistant
Country Club of Blue Springs
10.2005 - 06.2009
High School Diploma -
Northwest High School
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