Kathy Kowaleski
Delaware,OH
Summary
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Resourceful Inbound Customer Service Representative known for high productivity and efficiency in task completion. Possess specialized skills in effective communication, problem resolution, and customer relationship management. Excel at using empathy, patience, and active listening to enhance customer satisfaction and foster positive interactions. Committed to continuous improvement and learning to meet evolving customer needs.
Overview
13
13
years of professional experience
Work History
Inbound Customer Service Representative
Godish
Houston, TX
01.2011 - 06.2015
- Responsible for high volume of inbound calls, providing client product and service information to generate sales
- Addressed customer inquiries and concerns regarding products and services
- Maintained strong call control and quickly worked through scripts to address problems
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
Inbound Sales Representative
Omaha Steaks
Omaha, NE
11.2019 - 12.2019
- Responsibilities included placing holiday orders from inbound calls using the Omaha website ordering system
- Help clients find items and suggest packages for best value and upselling
- Processed orders, forms, applications, and requests
- Developed and maintained positive customer relationships
- Provided customers with product and service information
Heb Demonstrator Sales
HEB Grocery Store
Cypress, Texas
06.2015 - 04.2016
- Demonstrated product features and benefits to customers in order to increase sales
- Provided customer service during demonstrations, including answering questions about products and resolving concerns
- Set up displays of products for demonstration purposes
- Maintained a clean work area throughout each demonstration shift
- Distributed samples of products during demonstrations
Route Sales Driver
Schwans Fine Foods
Houston, TX
12.2008 - 09.2010
- Delivered goods to customers in an efficient and timely manner
- Maintained accurate records of sales, collections and deliveries
- Verified accuracy of all orders prior to delivery
- Resolved customer complaints in a professional manner
- Provided excellent customer service to ensure satisfaction with product quality and delivery times
- Developed strong relationships with clients by providing superior customer service
- Followed all safety requirements while operating the delivery vehicle
- Collected payments from customers upon completion of delivery services
- Adhered to established route schedules for maximum efficiency and productivity
- Attended weekly meetings and training sessions as required by employer
Real Estate Agent
Epique, Exp and Keller Williams
Houston, Texas
01.2016 - 07.2021
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters
- Conducted property inspections to ensure compliance with applicable regulations and standards
- Negotiated purchase agreements and contracts with buyers and sellers
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Managed marketing strategies for properties including advertising campaigns and open houses
Education
Associate of Applied Science - Business
University OF Akron
AkronSkills
- High-Volume Call Management
- Account updating
- Inbound sales
- Product Knowledge
- Computer Skills
- Call Center Operations
- Call center experience
Timeline
Inbound Sales Representative
Omaha Steaks
11.2019 - 12.2019
Real Estate Agent
Epique, Exp and Keller Williams
01.2016 - 07.2021
Heb Demonstrator Sales
HEB Grocery Store
06.2015 - 04.2016
Inbound Customer Service Representative
Godish
01.2011 - 06.2015
Route Sales Driver
Schwans Fine Foods
12.2008 - 09.2010
Associate of Applied Science - Business
University OF Akron
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