Kathy Landes
Atlantic City,NJ
Summary
Dynamic and dedicated professional with a strong background in customer service at Lucy the Elephant Gift Shop. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for reliability and teamwork, consistently improving service efficiency and fostering positive client interactions. Committed to excellence in every aspect of service delivery.
Overview
18
18
years of professional experience
Work History
Cashier Greeter
Lucy the Elephant Gift Shop
Margate City, NJ
05.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Collaborated with team members to restock shelves and organize merchandise effectively.
Tour Guide Volunteer
The Guided Tour
Ventnor City, NJ
01.2016 - Current
- Guided diverse groups through historical sites, enhancing visitor understanding and engagement.
- Developed and shared informative narratives, ensuring accuracy and relevance of tour content.
- Coordinated logistics for tours, optimizing schedules to improve visitor experience.
- Responded to visitor inquiries promptly, fostering positive interactions and satisfaction.
Program Coordinator
Aurora Social Rehabilitation Center
Harrisburg, PA
01.2008 - 01.2018
- Coordinated program schedules, ensuring timely delivery of services to clients.
- Managed client assessments, tailoring rehabilitation plans to individual needs.
- Facilitated training sessions for staff on best practices in social rehabilitation.
- Implemented process improvements, enhancing service efficiency and client satisfaction.
Education
Associate Degree -
Philadelphia Art Institute
Philadelphia, PASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Product restocking
- Payment processing
- Product knowledge
- Merchandise restocking
- Attention to detail
- Currency counting
Timeline
Cashier Greeter
Lucy the Elephant Gift Shop
05.2024 - Current
Tour Guide Volunteer
The Guided Tour
01.2016 - Current
Program Coordinator
Aurora Social Rehabilitation Center
01.2008 - 01.2018
Associate Degree -
Philadelphia Art Institute