Kathy Larson
Brighton
Summary
Dynamic front desk agent with proven skills in customer service, time management, and problem-solving. Committed to enhancing guest satisfaction through personalized service and effective communication.
Results-driven professional with over four years of experience in front desk operations. Recognized for exceptional communication and organizational skills, consistently delivering seamless guest experiences and fostering loyalty through personalized attention.
Overview
29
29
years of professional experience
Work History
Front Desk Agent
La Quinta
345 W 120th Avenue Westminster CO. 80234
10.2022 - 01.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed check-in and check-out processes efficiently, ensuring a seamless guest experience.
- Coordinated room assignments and communicated with housekeeping to maintain optimal occupancy levels.
- Utilized reservation systems to process bookings and modifications accurately.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Maintained high levels of guest privacy by securely managing personal information.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Facilitated welcoming environment, greeting guests upon arrival.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
Front Desk Receptionist
Wingate Hotel
Sioux City, IA
05.2021 - 09.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and cancellations using property management systems to enhance guest satisfaction.
- Addressed guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Trained new staff on front desk protocols and customer service best practices.
Janitorial
Chemco
Sioux Falls, SD
04.2020 - 04.2021
- Increased customer satisfaction rates by addressing concerns or feedback regarding janitorial services in a timely manner.
- Maintained a clean and inviting facility by coordinating regular cleaning schedules with janitorial staff.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Streamlined inventory management for janitorial supplies, ensuring sufficient stock while minimizing waste.
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
- Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
- Increased efficiency by organizing and restocking janitorial supplies as needed.
- Maintained a well-organized janitorial supply closet, allowing for easy access to necessary tools and products for efficient task completion.
Maintenance Technician
La Quinta
345 W 120th Avenue Westminster Co. 80234
11.2016 - 11.2020
- Conducted routine inspections and preventative maintenance on HVAC systems to ensure optimal performance.
- Diagnosed and repaired plumbing issues, enhancing guest experience through timely service.
- Collaborated with team members to execute emergency repairs, minimizing downtime in hotel operations.
- Monitored inventory levels of maintenance supplies, facilitating efficient resource management.
Head House Keeping
Westgate Hotel
Grand Junction, CO
05.2011 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Automotive Technician
Laurson Repair and Beyond
Montrose, CO
01.1998 - 05.2010
- Diagnosed and repaired various automotive systems, ensuring optimal vehicle performance.
- Performed routine maintenance tasks, including oil changes and brake service, to enhance vehicle longevity.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Utilized diagnostic tools to identify faults in electrical and engine systems accurately.
Automotive Technician
The Auto Place
Boulder, CO
05.1997 - 06.1998
- Mentored junior technicians on best practices for repairs and safety protocols.
- Streamlined service processes, improving turnaround time for customer vehicles significantly.
- Implemented quality control measures to ensure high standards in repair work consistently.
- Developed training materials for new hires, enhancing onboarding experience and technical skills development.
Education
Certificate of Technical Studies - Auto Teck
Boulder Teck
Boulder, CO02-1997
High School Diploma -
Brighton High
Brighton, CO05-1985
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
- Listening skills
Timeline
Front Desk Agent
La Quinta
10.2022 - 01.2026
Front Desk Receptionist
Wingate Hotel
05.2021 - 09.2022
Janitorial
Chemco
04.2020 - 04.2021
Maintenance Technician
La Quinta
11.2016 - 11.2020
Head House Keeping
Westgate Hotel
05.2011 - 11.2016
Automotive Technician
Laurson Repair and Beyond
01.1998 - 05.2010
Automotive Technician
The Auto Place
05.1997 - 06.1998
Certificate of Technical Studies - Auto Teck
Boulder Teck
High School Diploma -
Brighton High
I have done multiple things besides hotel work and automotive work
I have done cleaning with my daugher on apartments, I have done production work of all kinds, I have done security work also.I have woked in fast food .