Summary
Work History
Education
Skills
Languages
Additional Qualifications
Timeline
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KATHY LEWIS

Summary

Results-Driven professional with a strong customer focus and a proven record of delivering high-quality service while building positive client relationships. Demonstrates leadership commitment by motivating teams, promoting accountability, and supporting organizational goals. Skilled in fact-based decision making to solve problems and achieve measurable results. Experienced in relationship management, fostering trust and collaboration with customers and, coworkers. Maintains the highest standards of professional conduct in all interactions and work responsibilities. Highly independent, with the ability to manage priorities, take initiative, and perform effectively with minimal supervision.

Work History

Warehouse Worker

Revlon Distribution
Jacksonville, FL
2017 - 2019
  • Executed order fulfilment process, including pick, packing and labeling shipments.
  • Frequently assessed inventory and maintained accurate records to ensure operational efficiency.
  • Inspected incoming/outgoing shipments for quality an compliance.
  • Organized warehouse operations to enhance workflow and accessibility.
  • Lifted 30 lbs plus loading and unloaded shipments while adhering to safety protocols.

Customer Care Representative

Uhaul Moving And Storage
Jacksonville, FL
2023 - 2026
  • Delivered exceptional customer service by addressing inquiries, resolving concerns and ensuring customer satisfaction.
  • Coordination customer rentals, reservations equipment pick-ups and returns.
  • Conducted vehicle inspections and verified readiness before and after rentals while maintaining strong safety records.
  • managed a high volume of over 200+ calls, emails a week while consistently meeting response time goals.
  • Researched resolutions, coordinating with departments, and following up via phone, mail, or fax.
  • Collected deposits and payments while arranging billing for services.
  • Trained new team members.

Garden Associate

Lowes Home Improvment
Jacksonville, FL
2020 - 2022
  • Created and maintained attractive plant displays to enhance customer engagement.
    Assisted customers with selecting appropriate plants and gardening materials.
    Loaded heavy merchandise, including soil, mulch, pavers, and garden supplies.
    Maintained a clean and safe sales floor to ensure positive shopping experiences.

Cleaning Contractor /Business Owner

Katz Detailed Cleaning Service
Jacksonville, FL
2001 - 2016
  • Delivered residential and commercial cleaning services while ensuring high standards of quality and professionalism.
  • Managed scheduling, customer service, cleaning supply inventory, and daily operations.
  • Executed sweeping, mopping, dusting, vacuuming, disinfecting, steam cleaning, and window washing tasks.
  • Maintained client relationships and negotiated contracts resulting in a 25% increase in repeat business and referrals.
  • Directed daily operations of a cleaning contracting business ensuring high-quality service delivery client satisfaction.
  • Developed and implemented efficient cleaning protocols that improved productivity and reduced operation cost by 15%

Education

GED -

Florida State College
Jacksonville, FL

Skills

  • Customer service and support
  • Order fulfillment
  • Inventory management
  • Conflict/Complaint resolution
  • Time management
  • Safety compliance
  • Process improvement
  • Training improvement
  • Relationship management

Languages

English
Full Professional

Additional Qualifications

  • Clean driving record * Reliable transportation * Strong attention to detail * Dependable * Safety focused * Customer oriented * Professional conduct * Leadership commitment * Customer focused

Timeline

Warehouse Worker

Revlon Distribution
2017 - 2019

Customer Care Representative

Uhaul Moving And Storage
2023 - 2026

Garden Associate

Lowes Home Improvment
2020 - 2022

Cleaning Contractor /Business Owner

Katz Detailed Cleaning Service
2001 - 2016

GED -

Florida State College

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KATHY LEWIS