Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTHONY CORDTS

Parma Heights,OH

Summary

Dynamic IT Service Support Specialist with a proven track record at Cleveland Clinic, showcasing strong communication ability and MS Office expertise. Excelled in customer service support, efficiently resolving concerns and enhancing user experience. Certified in forklift operation, demonstrating flexibility and a trustworthy team spirit. Achieved significant improvements in inventory tracking and troubleshooting, contributing to operational excellence.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Postle Industries
Brook Park, OH
03.2024 - Current
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Maintained accurate inventory records using computerized tracking systems.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

IT Services Support Specialist

Ohio Lottery (Intralot)
Strongsville, OH
01.2022 - 02.2024
  • Opened service tickets for clients, documenting user information and description of problem
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Opened service tickets for clients, documenting user information and description of problem.

IT Service Support Specialist

Cleveland Clinic
Cleveland
12.2020 - 01.2022
  • Maintained helpdesk and maintenance activities between customer calls
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking
  • Gathered customer feedback and worked to resolve specific concerns

Education

Associate of Applied Science -

Full Sail University
Winter Park, FL
02-2018

High School Diploma -

Berea High School
Berea, OH
07-2008

Skills

  • Flexibility in Change
  • Trustworthy Team Member
  • Strong Communication Ability
  • Inventory Tracking
  • MS Office Expertise
  • Customer Service Support
  • Troubleshooting
  • Dock work
  • Forklift operator certification

Timeline

Warehouse Worker

Postle Industries
03.2024 - Current

IT Services Support Specialist

Ohio Lottery (Intralot)
01.2022 - 02.2024

IT Service Support Specialist

Cleveland Clinic
12.2020 - 01.2022

Associate of Applied Science -

Full Sail University

High School Diploma -

Berea High School

Similar Profiles

CREATE PROFILE
ANTHONY CORDTS