Summary
Overview
Work History
Education
Skills
Certification
Assessments
Additional Information - Key Skills
Work Availability
Accomplishments
Timeline
Generic

Lola Cherie Wansley

Culver City,CA

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
11.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

CNA

N/A
10.2022 - 11.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Supported needs of 10+ residents under long-term care.

Massage Therapist

Burke Williams Spa
10.2016 - 06.2019
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients
  • Brought in high volume of referrals from satisfied massage clients and consistently exceeded quotas
  • Drove sales by recommending additional massage services and related products

CSR - Customer Service Representative

Tmobile intouch wireless
10.2016 - 02.2017
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Assisted customers in making payments on accounts and setting up payment plans
  • Delivered service and support to each customer, paving way for future business opportunities
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Production Lead

Fed-ex Office
07.2011 - 09.2016
  • On-going support for customer projects: copies, signage, graphics, and packing and shipping needs
  • Cashier responsibilities also include ensuring registers do not come up short
  • Strong management of multiple, time-sensitive, projects
  • Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel
  • Trained, mentored and inspired 10 line workers in safe operation of assembly line equipment and mastered and modeled diverse production operations to support team

Production Coordinator

Fed-ex Office
02.2011 - 06.2012
  • Assisted customers with copies, signage and graphics, along with packing and shipping of various sized items
  • Promoted to Production Lead within my first six month's on the job
  • Prepared for production by checking inventory levels of items needed to complete work
  • Assisted production schedulers in forecast and inventory for upcoming demand fluctuations and prevented material shortages and production downtime
  • Maintained accurate records of production status on custom projects

Mobile Sales Consultant

Best Buy
01.2009 - 11.2011
  • Used cross-selling methods to encourage customers to purchase accessories and warranties
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features
  • Diagnosed issues with cell phone performance, technical operations and specific applications
  • Educated customers about policies, contracts and payment amounts
  • Evaluated customer means and desires to help select optimal mobile products and services

Customer Service Support

Adecco Temp Agency
11.2004 - 01.2009
  • Worked in various customer service roles from cashier, warehousing, phone support, and as a floater
  • Assignments were from 1 week to 6 months
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Responded quickly to customer inquiries, needs and problems
  • Documented conversations with customers to track requests, problems and solutions
  • Analyzed customer complaints and service trends to identify and correct systematic issues

Ride Operator

Disneyland
05.2007 - 12.2008
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
  • Collaborated with peers to deliver consistent service and promote customer retention
  • Operated attraction equipment precisely to concur with operational procedures

Education

Certificate - Certified Nursing Assistant

Yaya Medical Training Institute
Inglewood, CA
05.2022

Skills

  • Project Planning
  • Project Management
  • Time Management
  • Quality Assurance
  • Retail sales
  • Upselling
  • Customer service
  • Communication skills
  • Front desk management
  • Administrative procedures
  • Social skills
  • Sales and marketing
  • Maintenance & Repair
  • Troubleshooting
  • Supervision
  • Critical thinking
  • Training & Development
  • Clerical
  • Reflective listening
  • Packaging and labeling
  • Patient care
  • Call center experience
  • Complaint resolution
  • Problem-solving skills
  • Customer service support
  • Customer satisfaction measurement
  • Customer focus

Certification

  • Massage Therapy License, 10/01/15, 06/30/19
  • Certified Nursing Assistant (CNA), 05/01/22, 06/30/24
  • Basic Life Support (BLS) / CPR, 05/01/22, 05/31/24

Assessments

  • Customer service, Highly Proficient, 03/01/22
  • Work style: Reliability, Expert, 03/01/22
  • Protecting patient privacy, Highly Proficient, 01/01/22

Additional Information - Key Skills

  • Front desk management
  • Administrative procedures
  • Social skills
  • Sales and marketing
  • Maintenance & Repair
  • Troubleshooting
  • Supervision
  • Critical thinking
  • Project planning
  • Training & Development
  • Clerical
  • Reflective listening
  • Physical power

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 10 staff members.

Timeline

Warehouse Worker

Amazon
11.2022 - Current

CNA

N/A
10.2022 - 11.2022

Massage Therapist

Burke Williams Spa
10.2016 - 06.2019

CSR - Customer Service Representative

Tmobile intouch wireless
10.2016 - 02.2017

Production Lead

Fed-ex Office
07.2011 - 09.2016

Production Coordinator

Fed-ex Office
02.2011 - 06.2012

Mobile Sales Consultant

Best Buy
01.2009 - 11.2011

Ride Operator

Disneyland
05.2007 - 12.2008

Customer Service Support

Adecco Temp Agency
11.2004 - 01.2009

Certificate - Certified Nursing Assistant

Yaya Medical Training Institute

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Lola Cherie Wansley